PT Library Customer Adviser - Mt. Healthy

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 17,000 - 23,000; Part time

Job summary

The Cincinnati and Hamilton County Public Library is seeking a part-time Library Customer Adviser at the Mt. Healthy Branch to provide direct customer service, circulation, reference assistance, technology support, and directional help.

The 20-hour weekly position requires evening and weekend availability; duties include processing holds, assisting patrons with devices, shelving, readers’ advisory, and supporting branch operations. Equal opportunity employer; committed to diversity and inclusion.

Qualifications

• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers with minimal supervision.
• Ability to use technology applicable to library duties.
• Lifting objects up to 50 pounds and carrying them short distances.
• Pushing carts of library materials up to 150 pounds.
• Working irregular hours, including evenings and weekends.

Responsibilities

• Circulates materials to customers, including checking materials in/out, holds, registering, and fees.
• Assists customers with various technologies.
• Shelves returned materials.
• Searches for requested materials.
• Performs readers’ advisory and reference services.
• Participates in location duties and order processing.
• Assists in collection maintenance, including weeding and shelving accuracy.
• Assists with programs, displays, and meeting room approvals.
• Refer customers’ issues to managers as needed.
• Prepares and deposits money from fees.
• Serve as person-in-charge in absence of leadership.
• Interprets policies and procedures to the public.
• Supports the Library’s mission of connecting people with ideas and information.
• Demonstrates commitment to diversity, equity and inclusion efforts.
• Complies with workplace policies and all rules and standards.
• Other duties as assigned.

Skills

Customer service

Material organization

Independent work

Technology use

Lifting 50 lbs

Push carts 150 lbs

Evenings/weekends

Education

High School diploma or equivalent

Job description

PT LIBRARY CUSTOMER ADVISER - MT. HEALTHY BRANCH

DATE POSTED: 9/30/2026

POSITION SUMMARY

The Library Customer Adviser provides direct customer service to Library customers, including circulation of materials, reference services, technology training/assistance, and directional assistance.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Assists customers with various technologies.
• Shelves returned materials.
• Searches for requested materials.
• Performs readers’ advisory and reference services.
• Participates in the location’s shared responsibilities, including desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
• Assists in collection maintenance, including weeding and reading shelves to ensure correct order.
• Assists with programs, displays, and meeting room approvals.
• Refers customers’ issues and complaints to managers and/or designated persons-in charge.
• Prepares and deposits money from fees.
• Serve as the person-in-charge in the absence of leadership, as needed.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library'sworkplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
• Working irregular hours, including evenings and weekends, is required.

QUALIFICATIONS

• Education: High School diploma or equivalent is required.
• Certifications or licensure: None.
• Years of relevant experience: None.
• Years of experience supervising: None.

HOURS

20 hours per week, including evenings and weekends

We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community.

We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed or any other legally protected status.