Library Customer Success Specialist (Part-Time)

Columbus Metropolitan Library; Columbus (OH); On-site; USD 24,576 - 31,739; Part time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

Generous paid time off

Employee assistance programs

Public Service Loan Forgiveness eligibility

Access to mental health resources

Job summary

A public library system in Columbus, Ohio is seeking a part-time Customer Services Specialist. You will serve as a primary contact for customers, ensuring a positive experience through effective communication and problem-solving. Responsibilities include processing library materials, assisting customers with accounts, and resolving inquiries. Ideal candidates possess a High School Diploma and good knowledge of library technology. The role includes a robust benefits package and a commitment to diversity.

Qualifications

• High School Diploma or G.E.D. required.
• Ability to express self effectively and concisely, both orally and in writing.
• Knowledge of Internet and database services.
• Ability to operate library technology including personal computer, email, and software programs.
• Ability to utilize reliable transportation to promptly report to job assignment.

Responsibilities

• Serve as a primary contact point for customers using the library.
• Ensure a positive customer experience by determining customer needs.
• Process and sort materials accurately and efficiently.
• Assist customers with library card accounts and transactions.
• Troubleshoot technology problems at the location.

Skills

Effective communication

Customer service orientation

Knowledge of library technology

Problem-solving skills

Basic computer skills

Education

High School Diploma or G.E.D.

Tools

Microsoft Office

Job description

A public library system in Columbus, Ohio is seeking a part-time Customer Services Specialist. You will serve as a primary contact for customers, ensuring a positive experience through effective communication and problem-solving. Responsibilities include processing library materials, assisting customers with accounts, and resolving inquiries. Ideal candidates possess a High School Diploma and good knowledge of library technology. The role includes a robust benefits package and a commitment to diversity.