FT Library Customer Specialist - Mt Healthy Branch

Cincinnati and Hamilton County Public Library; Cincinnati (OH); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

The Cincinnati & Hamilton County Public Library seeks a Library Customer Specialist at the Mount Healthy Branch to deliver direct customer service, handle transactions, assist patrons with technology, and support program operations. This role requires leadership in the absence of supervisors and responsibility for daily operations within the location.

The position emphasizes service excellence, adherence to library policies, and collaboration with staff to connect patrons with resources and

Formación

• Experience in customer service environments.
• Ability to sort and shelve materials alphabetically and numerically.
• Proficiency with library technologies and systems.
• Ability to work independently and with others.
• Capable of lifting up to 50 pounds and pushing carts up to 150 pounds.
• Ability to work evenings and weekends.

Responsabilidades

• Circulate materials, process holds, register customers, and collect fees.
• Answer general customer questions in person, by phone, or email.
• Assist customers with technologies and provide readers’ advisory and reference help.
• Prepare and deposit money from fees and generate reports.
• Support program operations, displays, and room usage approvals.
• Lead and train staff when designated and coordinate department responsibilities.

Conocimientos

Customer service

Material organization

Independent work

Technology proficiency

Physical strength

Flexible hours

Educación

High School diploma or equivalent

Descripción del empleo

FT LIBRARY CUSTOMER SPECIALIST - MT HEALTHY BRANCH

Date posted: 10/28/2026

POSITION SUMMARY:

The Library Customer Specialist provides direct customer service to the public, serves as a designated person in charge, and assists with and leads various duties associated with the location’s operations.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Answers a variety of general customer questions in person, on the phone, or via email.
• Assists customers with various technologies.
• Performs readers’ advisory and reference service.
• Compiles customer and program statistics.
• Coordinates and assists in the shared department’s responsibilities, including generating ILS reports, ordering supplies, and filling interagency requests.
• Performs office management responsibilities, including updating forms, staff scheduling, and general operations and administrative duties.
• Assists with programs, displays, and meeting room approvals.
• Refers customers’ issues and complaints to managers and/or designated people in charge.
• Provides leadership and directs the work of Grade 1 – 4 staff when designated and assists with their training.
• Prepares and deposits money from fees.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Serves as the person in charge in the absence of leadership.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library'sworkplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
• Working irregular hours, including evenings and weekends, is required.

QUALIFICATIONS:

• Education: High School diploma or equivalent is required.
• Certifications or licensure: None.
• Driver’s license: A driver’s license and a motor vehicle record acceptable to the Library’s insurance provider, or the employee must independently meet transportation requirements associated with the position.
• Years of relevant experience: Two or more years is required.
• Years of experience supervising: None.

HOURS:

40 hours per week, including evenings and weekends.

We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community.

We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed or any other legally protected status.