Library Customer Specialist: Special Collections & Service Lead

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Cincinnati and Hamilton County Public Library is seeking a Library Customer Specialist for the Downtown Main Library. The role emphasizes direct customer service, special collections handling, and day-to-day operations within the library.

You will assist with technology, reader’s advisory, and program support while upholding library policies. The position requires a high school diploma or equivalent and at least two years of relevant experience.

Qualifications

• High school diploma or equivalent required.
• Two or more years of relevant experience required.
• Driver's license and acceptable driving record required.
• Ability to lift up to 50 pounds and move materials.

Responsibilities

• Circulates materials to customers, including check-ins/outs, holds, registrations, and fee collection.
• Answers general customer questions in person, by phone, or email.
• Assists customers with various technologies.
• Provides readers’ advisory and reference service.
• Compiles customer and program statistics.
• Generates ILS reports and coordinates supplies.
• Maintains office operations and staff scheduling.
• Supports programs, displays, and meeting room approvals.
• Directs issues to managers or in-charge staff.

Skills

Customer service

Material organization

Effective communication

Independent work

Tech proficiency

Physical ability

Education

High school diploma or equivalent

Job description

Cincinnati and Hamilton County Public Library is seeking a Library Customer Specialist for the Downtown Main Library. The role emphasizes direct customer service, special collections handling, and day-to-day operations within the library.

You will assist with technology, reader’s advisory, and program support while upholding library policies. The position requires a high school diploma or equivalent and at least two years of relevant experience.