FT Library Customer Specialist - Downtown Main Library

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Cincinnati and Hamilton County Public Library is seeking a Library Customer Specialist for the Downtown Main Library. The role emphasizes direct customer service, special collections handling, and day-to-day operations within the library.

You will assist with technology, reader’s advisory, and program support while upholding library policies. The position requires a high school diploma or equivalent and at least two years of relevant experience.

Qualifications

• High school diploma or equivalent required.
• Two or more years of relevant experience required.
• Driver's license and acceptable driving record required.
• Ability to lift up to 50 pounds and move materials.

Responsibilities

• Circulates materials to customers, including check-ins/outs, holds, registrations, and fee collection.
• Answers general customer questions in person, by phone, or email.
• Assists customers with various technologies.
• Provides readers’ advisory and reference service.
• Compiles customer and program statistics.
• Generates ILS reports and coordinates supplies.
• Maintains office operations and staff scheduling.
• Supports programs, displays, and meeting room approvals.
• Directs issues to managers or in-charge staff.

Skills

Customer service

Material organization

Effective communication

Independent work

Tech proficiency

Physical ability

Education

High school diploma or equivalent

Job description

LIBRARY CUSTOMER SPECIALIST - DOWNTOWN MAIN LIBRARY

DATE POSTED:

11/06/2026

POSITION SUMMARY:

The Library Customer Specialist provides direct customer service to the public, serves as a designated person in charge, and assists with and leads various duties associated with the location’s operations.

This position will focus on special collections, including handling collection materials and related clerical support.

ESSENTIAL JOB DUTIES AND RESPONSABILITIES:

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Answers a variety of general customer questions in person, on the phone, or via email.
• Assists customers with various technologies.
• Performs readers’ advisory and reference service.
• Compiles customer and program statistics.
• Coordinates and assists in the shared department’s responsibilities, including generating ILS reports, ordering supplies, and filling interagency requests.
• Performs office management responsibilities, including updating forms, staff scheduling, and general operations and administrative duties.
• Assists with programs, displays, and meeting room approvals.
• Refers customers’ issues and complaints to managers and/or designated people in charge.
• Provides leadership and directs the work of Grade 1 – 4 staff when designated and assists with their training.
• Prepares and deposits money from fees.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Serves as the person in charge in the absence of leadership.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati and Hamilton County Public Library’sworkplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to communicate effectively through verbal and written methods.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
• Moving constantly throughout the workspace is required.
• Working irregular hours, including evenings and weekends, is required.

QUALIFICATIONS:

Education: High school diploma or equivalent is required.

Certifications or licensure: None.

Driver's license: A driver’s license and a motor vehicle record acceptable to the Library’s insurance provider, or the employee must independently meet transportation requirements associated with the position.

Years of relevant experience: Two or more years is required.

We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community.

We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed or any other legally protected status.