Library Assistant (PT) – Reference Department – 2 Positions

NEW YORK LIBRARY ASSOCIATION; City of Utica (NY); On-site; USD 20,000 - 29,000; Part time

Job summary

Utica Public Library is seeking two Library Assistants (Part Time) in the Reference Department to join a busy urban library. You will staff the Reference Desk, assist patrons with catalogs, online resources, and basic tech help, and support interlibrary loan processes.

We welcome candidates with an associate degree or two years of college, strong communication and teamwork skills, and a commitment to outstanding public service.

Qualifications

• Asssociates degree or two years of college completed.
• Working knowledge of software applications, the Internet and online resources.
• Ability to work with a diverse group of library users.
• Ability to work cooperatively with colleagues to create a cohesive team.
• Excellent communication skills.

Responsibilities

• Staff the Reference Desk to provide reference service to patrons via in-person, phone, email, or chat.
• Assist patrons with computers and personal devices (laptops, cell phones, tablets).
• Instruct patrons in using the online catalog, indexes, Internet and other sources.
• Process reserve and interlibrary loan requests for patrons.
• Work cooperatively with other staff to provide information.
• Assist patrons with printing, scanning, and other library equipment.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Diversity awareness

Tech literacy

Education

Associates Degree or two years of college study

Tools

Online catalogs

Internet resources

Job description

Library Assistant (PT) – Reference Department – 2 Positions

Utica Public Library Library Assistant (Part Time) – Reference Department – 2 Positions

Utica Public Library is looking to hire two new members in its Reference Department in an active and vibrant urban public library. Prospective candidates should enjoy working with a diverse population and delivering high quality customer service with tact, courtesy and professionalism.

POSITION: Library Assistant (Part Time) – Reference Department

SPECIFIC DUTIES -

• Work scheduled hours at the Reference Desk providing reference service to patrons who call, email, or visit.
• Provide informal assistance to patrons using computers as well as their personal digital devices such as laptops, cell phones, and tablets.
• Assist patrons in accessing information by instructing them in the use of the online catalog, indexes, Internet and other sources.
• Process reserve and interlibrary loan requests for patrons.
• Work cooperatively with other staff in the provision of information.
• Assist patrons with printing, scanning, and use of other library equipment.
• Other duties as assigned.

WORK SCHEDULE: 18 hours per week for each position; Combination of daytime hours and two evening shifts, and Saturday hours as needed

QUALIFICATIONS: Associates Degree or completion of a minimum of two years of college study (required) Working knowledge of various software applications, the Internet, and online resources Ability to work with a diverse group of library users Ability to work cooperatively with colleagues to create a cohesive team Commitment to customer-centered, quality public library service Excellent communication skills

STARTING PAY: $17.74/hour

BENEFITS: New York State Retirement, Paid Family Leave, EAP, NYS Mandated Disability Insurance, Workers Compensation, NYS Deferred Compensation