Library Assistant (Part Time) – Reference Department – 2 Positions

Utica Public Library; City of Utica (NY); Hybrid; USD 20,000 - 29,000; Part time

Job summary

Utica Public Library is seeking two part-time Library Assistants for the Reference Department to deliver high-quality customer service in a bustling urban library.

The roles involve assisting patrons at the Reference Desk, guiding them in using catalogs and online resources, and handling interlibrary loan requests. 18 hours weekly per position with daytime, two evenings, and occasional Saturday shifts.

Qualifications

• Associates Degree or completion of a minimum of two years of college study (required).
• Working knowledge of various software applications, the Internet, and online resources.
• Ability to work with a diverse group of library users.
• Ability to work cooperatively with colleagues to create a cohesive team.
• Commitment to customer-centered, quality public library service.

Responsibilities

• Provide reference service at the Reference Desk to patrons via phone, email, or visit.
• Assist patrons with computers and personal devices.
• Instruct patrons in using the online catalog, indexes, Internet and other sources.
• Process reserve and interlibrary loan requests for patrons.
• Work cooperatively with staff to provide information.
• Assist patrons with printing, scanning, and use of library equipment.
• Other duties as assigned.

Skills

Customer service

Teamwork

Computer literacy

Education

Associate degree or 2 years college

Tools

Online catalogs

Interlibrary loan

Word processing

Job description

Library Assistant (Part Time) – Reference Department – 2 Positions

Utica Public Library is looking to hire two new members in its Reference Department in an active and vibrant urban public library. Prospective candidates should enjoy working with a diverse population and delivering high quality customer service with tact, courtesy and professionalism.

POSITIONS:Library Assistant (Part Time) – Reference Department

SPECIFIC DUTIES (Illustrative):

• Work scheduled hours at the Reference Desk providing reference service to patrons who call, email, or visit.
• Provide informal assistance to patrons using computers as well as their personal digital devices such as laptops, cell phones, and tablets.
• Assist patrons in accessing information by instructing them in the use of the online catalog, indexes, Internet and other sources.
• Process reserve and interlibrary loan requests for patrons.
• Work cooperatively with other staff in the provision of information.
• Assist patrons with printing, scanning, and use of other library equipment.
• Other duties as assigned.

WORK SCHEDULE:

18 hours per week for each position; Combination of daytime hours and two evening shifts, and Saturday hours as needed.

QUALIFICATIONS:

• Associates Degree or completion of a minimum of two years of college study (required)
• Working knowledge of various software applications, the Internet, and online resources
• Ability to work with a diverse group of library users
• Ability to work cooperatively with colleagues to create a cohesive team
• Commitment to customer-centered, quality public library service

STARTING PAY: $17.74/hour

BENEFITS:

New York State Retirement, Paid Family Leave, EAP, NYS Mandated Disability Insurance, Workers Compensation, NYS Deferred Compensation