Level I Remote Support
Military, Veterans and Diverse Job Seekers
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Job summary
Military, Veterans and Diverse Job Seekers is seeking a full-time Tier I Support Engineer with at least 2 years of hands-on desktop support experience, including O365 and client-facing work.
You will provide phone and remote remediation for complex issues, troubleshoot across a broad range of technologies, and perform remote software installations and security updates. Excellent communication skills are essential; familiarity with Citrix or VMware is a plus.
Qualifications
- 2+ years of hands-on desktop support experience including O365
- Knowledge of Microsoft OS and desktop apps
- Excellent written and verbal communication skills
- Citrix, VMware and Microsoft Systems Administration is a plus
Responsibilities
- Provide phone support and remote remediation for complex issues
- Troubleshoot and resolve customer system problems across technologies
- Provide remote installations of new software and upgrades
- Provide remote installation of service packs and security updates
- Provide helpdesk support including analyzing and resolving end-user issues
Skills
Education
Tools
Job description
We are currently seeking a full time Tier I Support Engineer with a minimum of 2 years of extensive hands on experience with desktop support including o365, Desktop Support and client facing experience.
- Provide phone support and remote remediation for complex issues
- Troubleshooting and resolving customer system problems across a broad range of technologies
- Provide remote installations of new software and upgrades
- Provide remote installation of service Packs and security updates
- Provide helpdesk support including analyzing and resolving end-user issues
- Knowledge of Microsoft operating systems and desktop applications
- Experience with installing, configuring, and administering a broad range of technologies
- Excellent written and verbal communication skills
- Knowledge of Citrix, VMware and Microsoft Systems Administration is a plus
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