IT Support Analyst II

HCTec; Mesa (AZ); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An IT services company in Mesa, Arizona, seeks an experienced IT Support Analyst II to provide technical support to clients. This hybrid role involves assisting users with hardware, software, network issues, and managing user accounts. Candidates should have excellent problem-solving and communication skills, with a bachelor's degree in IT or a related field and two years of support experience. Relevant certifications are a plus. The company offers an engaging work environment with growth opportunities.

Qualifications

• 2+ years of experience in IT support or related role.
• Strong technical skills in operating systems and network technologies.
• Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA.

Responsibilities

• Provide remote and on-site technical support to end-users.
• Analyze and troubleshoot complex technical problems.
• Install, configure, and troubleshoot hardware and software.

Skills

Technical support

Problem-solving

Communication

Leadership

Education

Bachelor’s degree in computer science, Information Technology, or related field

Tools

Windows

Mac operating systems

Microsoft Office

Active Directory

Network technologies

Server administration

Virtualization technologies

Job description

Overview

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities and the ability to lead projects and mentor junior team members. This is a hybrid position, including onsite support.

Responsibilities

• Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.
• Answer and respond to and resolve help desk requests in a timely manner.
• Analyze and troubleshoot complex technical problems and provide effective solutions.
• Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
• Perform routine maintenance on computer systems, such as backups and software updates.
• Manage user accounts and permissions across various systems and applications.
• Participate in the development and implementation of IT policies and procedures.
• Document and maintain a knowledge base of common issues and solutions.
• Assist with the testing and implementation of new software and hardware.
• 24/7 On-Call IT Support rotation.
• Travel to client locations in the local area.

Knowledge, Skills, & Abilities

Education

• Bachelor’s degree in computer science, Information Technology, or related field.
• 2+ years of experience in IT support or related role.

Experience

• Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
• Experience with server administration and virtualization technologies.
• Excellent written and verbal communication skills

Requirements

• Ability to work independently and in a team environment.
• Strong problem-solving and analytical skills.
• Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.
• Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.