Level II Network Support Engineer – Remote Options

Image Business Solutions; Wixom (MI); Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Vision insurance

Employee discounts

Health insurance

Paid time off

Job summary

Image Tech in Wixom, MI is seeking an experienced Level 2 Network Support Technician to handle escalated desktop issues and manage multi-vendor network environments. You will own complex tickets, configure routers/switches/ firewalls, and ensure secure operation across the network.

The role requires 5+ years of IT support, advanced networking across vendors, and strong Windows/AD/M365 expertise. Remote-friendly with a focus on independent work and time management.

Qualifications

• 5+ years of IT support, including Level 2/3 work.
• Strong networking across multiple hardware vendors.
• Proficient Windows AD and Microsoft 365 experience.

Responsibilities

• Act as the top escalation point for desktop and end-user support.
• Configure and troubleshoot routers, switches, and firewalls from multiple brands.
• Resolve complex network issues including VLANs, VPNs, DNS/DHCP.
• Manage ticket queue and projects to completion on time.
• Apply security best practices to protect users and systems.

Skills

Advanced networking

Windows AD

Microsoft 365

Independent worker

Time management

Education

Associate degree in IT

Tools

Kaseya VSA

N-able N-Central

Cisco devices

Job description

Image Tech in Wixom, MI is seeking an experienced Level 2 Network Support Technician to handle escalated desktop issues and manage multi-vendor network environments. You will own complex tickets, configure routers/switches/ firewalls, and ensure secure operation across the network.

The role requires 5+ years of IT support, advanced networking across vendors, and strong Windows/AD/M365 expertise. Remote-friendly with a focus on independent work and time management.