Técnico de Soporte de Redes de Nivel 2

Image Business Solutions; Wixom (MI); Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Vision insurance

Employee discounts

Health insurance

Paid time off

Job summary

Image Tech in Wixom, MI is seeking an experienced Level 2 Network Support Technician to handle escalated desktop issues and manage multi-vendor network environments. You will own complex tickets, configure routers/switches/ firewalls, and ensure secure operation across the network.

The role requires 5+ years of IT support, advanced networking across vendors, and strong Windows/AD/M365 expertise. Remote-friendly with a focus on independent work and time management.

Qualifications

• 5+ years of IT support, including Level 2/3 work.
• Strong networking across multiple hardware vendors.
• Proficient Windows AD and Microsoft 365 experience.

Responsibilities

• Act as the top escalation point for desktop and end-user support.
• Configure and troubleshoot routers, switches, and firewalls from multiple brands.
• Resolve complex network issues including VLANs, VPNs, DNS/DHCP.
• Manage ticket queue and projects to completion on time.
• Apply security best practices to protect users and systems.

Skills

Advanced networking

Windows AD

Microsoft 365

Independent worker

Time management

Education

Associate degree in IT

Tools

Kaseya VSA

N-able N-Central

Cisco devices

Job description

Benefits

• 401(k) matching
• Dental insurance
• Vision insurance
• Employee discounts
• Health insurance
• Paid time off

Network Support Technician Level II

Image Tech | Wixom, MI | Full-Time |

We’re hiring an experienced Level 2 Network Support Technician to handle escalated desktop issues and manage multi-vendor network environments. If you’re self-motivated, take ownership of your work, and enjoy solving tough technical problems, we’d like to hear from you.

What You’ll Do

• Act as the top escalation point for desktop and end-user support (a major part of this role)
• Configure and troubleshoot routers, switches, and firewalls from multiple brands (Cisco, Meraki, Ubiquiti, Fortinet, SonicWall, etc.)
• Resolve complex network issues, including VLANs, VPNs, routing, DNS/DHCP
• Manage your ticket queue and projects to completion on time
• Apply security best practices and help keep users and systems protected

What You Need

• [5+] years of IT support experience, including Level 2/3 work
• Advanced networking skills across multiple hardware vendors
• Strong Windows, Active Directory, and Microsoft 365 experience
• Ability to work independently and manage time well

Nice to Have

• Kaseya VSA or N-able N-Central experience
• Cybersecurity knowledge (strong plus)
• Network+, Security+, CCNA, or similar certifications
• MSP experience

Benefits

• Health, dental, and vision insurance
• Paid time off
• 401(k) with match
• Paid certifications and training
• Company Provided Laptop and Cell Phone or Reimbursement
• Car/Mileage Reimbursement

Image Tech is an equal opportunity employer.

Flexible work from home options available.