Remote Level 2 IT Support Technician - Windows & Networking

YMS Associates; New York (NY); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Career development opportunities

Competitive compensation

Supportive work environment

Job summary

YMS Associates in New York is seeking an experienced Level 2 Remote IT Support Technician to provide support across diverse technical environments. This fully remote role requires strong customer service skills and the ability to troubleshoot complex issues efficiently.

The ideal candidate will have a background working with Managed Service Providers and possess technical expertise in PC hardware and software. The company offers a supportive work environment and opportunities for career development.

Qualifications

• Prior experience working for a Managed Service Provider (MSP) is preferred.
• Ability to document and summarize problems and solutions clearly.
• Comfortable working with diverse populations, including clients with strong accents.

Responsibilities

• Provide support for desktops, laptops, and light networking.
• Install and upgrade software, configuring new hardware.
• Log support requests using the Service Desk system.

Skills

PC hardware troubleshooting

Windows desktop operating systems

Customer service skills

Networking knowledge

Active Directory knowledge

Education

College degree in Computer Science or related

IT Certifications such as A+, Network+

Tools

MS Exchange

Office 365

Enterprise antivirus software

Job description

YMS Associates in New York is seeking an experienced Level 2 Remote IT Support Technician to provide support across diverse technical environments. This fully remote role requires strong customer service skills and the ability to troubleshoot complex issues efficiently.

The ideal candidate will have a background working with Managed Service Providers and possess technical expertise in PC hardware and software. The company offers a supportive work environment and opportunities for career development.