Network Support Technician II – Escalations (Remote-Friendly)

Image Business Solutions; Wixom (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with match

Dental insurance

Vision insurance

Employee discounts

Health insurance

Paid time off

Job summary

Image Tech in Wixom, MI is seeking a Level II Network Support Technician to handle escalated desktop issues and manage multi-vendor networks. This full-time role requires self-motivation and ownership of complex technical problems.

You’ll work with routers, switches, and firewalls from Cisco, Meraki, Ubiquiti, Fortinet, and more, while maintaining security best practices and timely ticket resolutions.

Qualifications

• 5+ years of IT support experience, including Level 2/3 work.
• Advanced networking skills across multiple hardware vendors.
• Strong Windows, Active Directory, and Microsoft 365 experience.
• Ability to work independently and manage time well.

Responsibilities

• Act as the top escalation point for desktop and end-user support.
• Configure and troubleshoot routers, switches, and firewalls from multiple brands.
• Resolve complex network issues, including VLANs, VPNs, routing, DNS/DHCP.
• Manage your ticket queue and projects to completion on time.
• Apply security best practices and help keep users and systems protected.

Skills

Level 2/3 support

Advanced networking

Windows AD & M365

Independent work

Tools

Kaseya VSA

N-able N-Central

Job description

Image Tech in Wixom, MI is seeking a Level II Network Support Technician to handle escalated desktop issues and manage multi-vendor networks. This full-time role requires self-motivation and ownership of complex technical problems.

You’ll work with routers, switches, and firewalls from Cisco, Meraki, Ubiquiti, Fortinet, and more, while maintaining security best practices and timely ticket resolutions.