Real-Time iSOC Coordinator — Alarm & Incident Leader

Interfacesystems; St. Louis (MO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Training provided

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator in St. Louis to monitor live incidents, manage two-way audio interactions, verify alarms, and de-escalate security events in real time.

You will handle escalations, document actions, generate incident reports, and collaborate with customers and emergency services. The role requires strong communication, quick decision-making, and comfort working a 24/7 security operations environment.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing for vulnerabilities.
• Conduct virtual security escorts to safeguard customers during opening/closing.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take action based on severity, including contacting customers or emergency services.
• Answer inbound calls to resolve or escalate security inquiries.
• Maintain records in the system of record and document interactions.
• Monitor, verify and respond to alarm signals; place calls to verify validity.
• Perform video verification of alarms to confirm incidents.
• Notify individuals per customer instructions about alarms/events.
• Provide critical life safety support with timely alarm communication to emergency personnel.
• Provide basic alarm support: arming, disarming, and resetting.
• Manage live audio interactions during incidents and conversations with monitored sites.
• Use two-way audio to intervene during real-time incidents with authority.
• De-escalate situations like loitering or trespassing when needed.
• Document all interactions and follow up to ensure resolution.
• Generate detailed reports on alarm responses and life safety interventions.

Skills

Excellent communication

Active listening

Calm under pressure

Professional demeanor

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator in St. Louis to monitor live incidents, manage two-way audio interactions, verify alarms, and de-escalate security events in real time.

You will handle escalations, document actions, generate incident reports, and collaborate with customers and emergency services. The role requires strong communication, quick decision-making, and comfort working a 24/7 security operations environment.