Level 2 IT Support Desk Technician - Growth & Impact

CR-T

American Fork (UT)

On-site

USD 55,000 - 85,000

Full time

25 hours ago

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Benefits offered by this job

10 Paid Holidays

Paid Time Off

Cell Phone & Gym Reimbursement Plan

Employee Health & Dental Insurance

401K

Profit Sharing

Job summary

CR-T seeks a Support Desk Level 2 Technician to join our Utah team, delivering frontline troubleshooting and IT support for enterprise environments. You will work across Salt Lake City and Ogden areas, handling tickets, resolving desktop issues, and contributing to security assessments with a strong focus on customer service and knowledge sharing.

The role emphasizes collaboration, continual learning, and growth within a fast-paced managed services setting, with on-call rotation and

Qualifications

Minimum 4 years enterprise or managed IT support experience.
Client service experience and ability to build rapport with stakeholders.
Strong troubleshooting and critical thinking skills.
Positive and professional demeanor.
AI experience a plus is beneficial.

Responsibilities

Respond to service tickets from clients, including escalations from Help Desk or dispatch.
Resolve desktop support issues for clients.
Perform break-fix issues requiring higher expertise as needed.
Provide after-hours support on a rotating basis.
Conduct regular checks of managed systems and security assessments.
Document client and system information to ensure continuity of support.
Create scopes of work for technical support in projects.
Engage with vendors to build business relationships.