Support Desk Level 2 Technician

CR-T; American Fork (UT); Presencial; USD 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

10 Paid Holidays

Paid Time Off

Cell Phone & Gym Reimbursement Plan

Employee Health & Dental Insurance

401K

Profit Sharing

Descripción de la vacante

CR-T seeks a Support Desk Level 2 Technician to join our Utah team, delivering frontline troubleshooting and IT support for enterprise environments. You will work across Salt Lake City and Ogden areas, handling tickets, resolving desktop issues, and contributing to security assessments with a strong focus on customer service and knowledge sharing.

The role emphasizes collaboration, continual learning, and growth within a fast-paced managed services setting, with on-call rotation and

Formación

• Minimum 4 years enterprise or managed IT support experience.
• Client service experience and ability to build rapport with stakeholders.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor.
• AI experience a plus is beneficial.

Responsabilidades

• Respond to service tickets from clients, including escalations from Help Desk or dispatch.
• Resolve desktop support issues for clients.
• Perform break-fix issues requiring higher expertise as needed.
• Provide after-hours support on a rotating basis.
• Conduct regular checks of managed systems and security assessments.
• Document client and system information to ensure continuity of support.
• Create scopes of work for technical support in projects.
• Engage with vendors to build business relationships.

Conocimientos

Troubleshooting

Client service

Communication

Team collaboration

AI Experience

Descripción del empleo

Job Description

We are seeking a Support Desk Level 2 Technician to join our team!

About CRT

Calculated Research & Technology (CRT) partners with businesses across Utah and beyond to deliver IT, cybersecurity, cloud, and infrastructure solutions. Our culture is driven by three core values: We Care, Deliver Wow, and Be Curious. If those resonate with you, we’d love to meet you.

The selected candidate will provide front line troubleshooting and IT support for computer systems in multiple corporate LAN/WAN environments for our Managed Services customers in the Salt Lake City & Ogden Areas, all of Utah, nationwide and internationally.

CR-T is looking for a Support Desk Level 2 Technician who is a good communicator and can balance client demands while providing strong technical guidance. This candidate will need to be a technical problem solver who possesses strong customer service skills and loves solving technical challenges. It is important to work well within a team environment. Our team is looking for someone who is eager to learn, grow technically, and is open to take direction from senior technicians, dispatch, and management. If you are self-motivated and enjoy overcoming technical challenges in fast paced environment,

Responsibilities

• Respond to service tickets from clients. These can be escalated from the Help desk, from Tier 1, or directly assigned after they call in to dispatch
• Resolve desktop support issues with clients.
• Address break fix issues that require a higher level of expertise
• Provide after-hours support on a rotating basis
• Conduct checks of managed systems on a regular schedule
• Act as network administrator to assigned clients and perform regular security and network assessments
• Document clients and system information to secure support capabilities and ensure continuous support regardless of assigned tech
• Perform assessments of new technologies to determine the value they can bring to customer services
• Create Scopes of Work for technical support to clients in projects
• Meet with vendors to build business relationships
• Continuously improve education via certification programs and vendor training

Qualifications

• Minimum 4 years Enterprise or Managed IT support experience
• Client service experience
• Ability to build rapport with key stakeholders
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• AI Experience a plus

Benefits

• 10 Paid Holidays
• Paid Time Off
• Cell Phone & Gym Reimbursement Plan
• Employee Health & Dental Insurance
• 401K
• Profit Sharing

Why CR-T?

For the right candidate, this position is a starting point for a growing career path within our company. At CR-T, our engineers aren't siloed. You'll touch more technology across more environments in one year here than most engineers see in five at a single-client company. We invest in your growth through professional development, certification support, and a culture built on curiosity, accountability, and excellence. If that excites you, you'll fit right in.

Please note: This position is open to current Utah residents only. Out-of-state applicants will not be considered.

Equal Opportunity Employer

Calculated Research & Technology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.