Frontline IT Support Specialist – Tier 1

Paycom - ATS; Draper, Orem (UT, UT); On-site; USD 28,000 - 40,000; Full time

Job summary

RISE seeks a Help Desk Tier 1 specialist in Draper, UT to deliver end-user support for hardware, software and network to ensure secure, reliable operations. You will manage tickets, maintain workstations and phones, and support cloud apps across entities.

The role requires 1–3 years of desktop support, strong communication, and knowledge of Microsoft 365, Google Workspace and VoIP systems. A 2-year degree is preferred, with day shift hours.

Qualifications

• 1-3 years of desktop support experience.
• Microsoft 365 (Office 365, Entra ID, Intune).
• Proven experience in maintaining workstations and supporting VoIP systems.
• Experience with cloud-based solutions and mobile device management.
• Ability to diagnose hardware issues and perform repairs.

Responsibilities

• Keep tickets up to date and clearly documented in ticket management system.
• Basic troubleshooting and analysis.
• Maintain hardware including workstations and phones for all entities supported.
• Maintain line of business applications for all entities supported.
• Process employee change event requests including new hires, terminations and transfers.
• Process requests for hardware and software purchases including workstations, phones and peripheral devices.
• Email account management.
• Phone account management.
• Maintain IT asset and contract tracking system.
• Basic network maintenance including wired and WIFI.
• Support cybersecurity posture and adhere to company policies.

Skills

Desktop support

Communication skills

Problem solving

Team collaboration

Cybersecurity awareness

Education

Two year degree preferred

Tools

Microsoft 365

Active Directory

Windows 11

Google Workspace

VoIP Systems

Job description

RISE seeks a Help Desk Tier 1 specialist in Draper, UT to deliver end-user support for hardware, software and network to ensure secure, reliable operations. You will manage tickets, maintain workstations and phones, and support cloud apps across entities.

The role requires 1–3 years of desktop support, strong communication, and knowledge of Microsoft 365, Google Workspace and VoIP systems. A 2-year degree is preferred, with day shift hours.