Level 2 IT Support Technician — Growth, Training & Benefits

Wideopenwest Networks, LLC; Denver (CO); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid time off

Tuition reimbursement

Job summary

WOW! seeks an IT Support Specialist to provide Level 2 support, resolve escalations, and manage hardware installations, upgrades, and device configurations. The role includes onboarding/offboarding, training on new tech, and ensuring secure access across AD and email systems.

You will install OS updates, troubleshoot PCs, and maintain inventories while supporting for on-call coverage as needed. A two-year IT degree or equivalent experience is preferred.

Qualifications

• Two-year IT or related degree preferred or equivalent experience.
• Experience in a call center environment is a plus.
• Certifications in IT are strongly preferred.

Responsibilities

• Provide Level 2 support and resolve escalations from Level 1.
• Install, moves, troubleshooting, and upgrades of hardware.
• Handle printer installs and equipment moves as needed.
• Support personal and company devices and ensure connectivity to apps.
• Manage user accounts in Active Directory and related systems.
• Ensure access and security across systems and email/phones.
• Oversee onboarding and offboarding processes for new/ departing staff.
• Train staff on new technologies and applications.
• Install OS and app updates; patch management.
• Maintain PC/Laptop deployment and inventories; voice mail setup.
• Provide on-call coverage, night/weekend as needed.
• Document processes, procedures, and inventories.

Skills

2+ years IT support

Strong customer service

Self-directed work

Effective prioritization

Verbal and written communication

Education

AA/AS IT degree

Tools

Active Directory

Windows OS

Ticketing systems

ServiceNow

Job description

WOW! seeks an IT Support Specialist to provide Level 2 support, resolve escalations, and manage hardware installations, upgrades, and device configurations. The role includes onboarding/offboarding, training on new tech, and ensuring secure access across AD and email systems.

You will install OS updates, troubleshoot PCs, and maintain inventories while supporting for on-call coverage as needed. A two-year IT degree or equivalent experience is preferred.