Service Desk Technician II — Advanced IT Support

AleraCare Holdings, LLC; Sandy (UT); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Competitive hourly rate

401(k) Matching

Health, Vision, and Dental Insurance

Over 20 days of paid time off

Job summary

Pure Infusion, based in Sandy, Utah, seeks a Service Desk Technician II to provide advanced end-user IT support and expert incident resolution.

You will assist with Tier 1 troubleshooting, manage tickets, and participate in IT projects while delivering a high-quality customer experience. The role emphasizes documentation and knowledge sharing, with a Monday–Friday schedule and competitive pay.

Qualifications

• 3–4 years of experience in a help desk, service desk, desktop support, or technical support role preferred.
• Strong working knowledge of Windows and/or macOS operating systems.
• Experience with Active Directory, Microsoft Entra ID, email platforms, and common business applications.
• Knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Ability to troubleshoot complex issues and guide Tier 1 technicians.

Responsibilities

• Troubleshoot and resolve advanced issues on Windows/macOS, business apps, hardware, networking, and peripherals.
• Provide support via phone, Teams, email, remote tools, or in person.
• Escalate and resolve incidents with proper documentation.

Skills

Windows/macOS support

Active Directory

Microsoft Entra ID

VPN & networking basics

End-user ticketing

Customer service

Troubleshooting complex issues

Tools

Active Directory

Microsoft Entra ID

Endpoint management

VPN

Job description

Pure Infusion, based in Sandy, Utah, seeks a Service Desk Technician II to provide advanced end-user IT support and expert incident resolution.

You will assist with Tier 1 troubleshooting, manage tickets, and participate in IT projects while delivering a high-quality customer experience. The role emphasizes documentation and knowledge sharing, with a Monday–Friday schedule and competitive pay.