IT Service Desk Tech (Level 1) — Growth & Benefits

CIO Technology Solutions; Tampa (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

IRA with company match

Medical, dental, vision insurance

Team events

Volunteer time

Job summary

CIO Technology Solutions, based in Tampa, seeks a Service Desk Technician (Level 1) to deliver first-line IT support for clients, ensuring smooth day-to-day operations and excellent customer service.

The role emphasizes a strong work ethic, attention to detail, and growth mindset, with daily interaction with end-users, IT managers, and executives. Training and growth opportunities are available in a collaborative, business-casual environment.

Qualifications

• Bachelor's degree in a business or technology-related field or equivalent work experience.
• 1+ year of experience supporting 50+ users in a Windows desktop/server environment.
• Hands-on experience with Microsoft desktop technologies; exposure to Windows Server, Active Directory, and networking fundamentals.
• Strong communication skills (verbal and written) and excellent customer service mindset.

Responsibilities

• Troubleshoot and support Microsoft Windows desktop and server technologies.
• Assist with password resets, account lockouts, and access requests (e.g., Active Directory, Microsoft 365, email).
• Provide support for desktops, laptops, mobile devices, and peripherals.
• Accurately log, categorize, and prioritize all incidents and service requests in the ticketing system.
• Escalate complex issues promptly when necessary.
• Deliver fast, professional, and friendly support to end-users, IT managers, and executives.

Skills

Strong communication

Customer service

Attention to detail

Growth mindset

Education

Bachelor's Degree in business or tech

Tools

Active Directory

Microsoft 365

Windows Server

Ticketing system

ITIL practices

RMM tools

Job description

CIO Technology Solutions, based in Tampa, seeks a Service Desk Technician (Level 1) to deliver first-line IT support for clients, ensuring smooth day-to-day operations and excellent customer service.

The role emphasizes a strong work ethic, attention to detail, and growth mindset, with daily interaction with end-users, IT managers, and executives. Training and growth opportunities are available in a collaborative, business-casual environment.