Level 2 Desktop Support Technician – Windows & SCCM

The Judge Group; Schuyler (NE); On-site; USD 42,000 - 44,000; Full time

Job summary

The Judge Group is seeking a Desktop Support Technician in Schuyler, NE to deliver deskside and remote IT support for end users and to keep computer equipment running smoothly. You will troubleshoot and repair software and hardware issues, manage Active Directory tasks, perform SCCM imaging, and handle Windows updates in a corporate/manufacturing environment using ServiceNow for ticketing.

Ideal candidates provide timely assistance to end users, deploy new PC equipment, and maintain inventory

Qualifications

• Experience with Active Directory, including user deletion and password resets.
• Experience with SCCM to reimage, update, and install software packages or push out Windows or Security updates.
• Experience working in-house in a corporate or manufacturing plant environment.
• Experience with the ServiceNow ticketing tool.
• Deskside and remote hardware/software support experience.

Responsibilities

• Provide Level 2 desktop support. Work on tickets escalated from Level 1.
• Provide in-person assistance to the end users.
• Provide remote assistance when needed.
• Hardware and software troubleshooting and repair.
• Hands and feet support for troubleshooting data room devices with guidance from other towers.
• Responsible for hardware and software upgrades and troubleshooting.
• Troubleshoot Software and Hardware Issues with Remote users.
• We diagnose and repair Windows desktops and laptops.
• We deploy and configure new PC equipment, including data transfers.
• Break-fix – Component-level PC peripherals repair and Concierge-type customer service.
• Maintain accurate data on Customer PC inventory, Replacements, and Repairs.
• Triage all problems to determine the cause and resolution.
• Diagnose and repair PC-level hardware issues.
• Call the OEM to have warranty devices repaired or replaced.
• Proactively update all service calls and keep end-users updated.
• Provide services promptly to meet customer Service Level Agreements

Skills

Active Directory

SCCM

ServiceNow

Deskside support

Tools

SCCM

ServiceNow

Windows OS

Job description

The Judge Group is seeking a Desktop Support Technician in Schuyler, NE to deliver deskside and remote IT support for end users and to keep computer equipment running smoothly. You will troubleshoot and repair software and hardware issues, manage Active Directory tasks, perform SCCM imaging, and handle Windows updates in a corporate/manufacturing environment using ServiceNow for ticketing.

Ideal candidates provide timely assistance to end users, deploy new PC equipment, and maintain inventory