Desktop Support Technician (1147165)

The Judge Group; Schuyler (NE); On-site; USD 42,000 - 44,000; Full time

Job summary

The Judge Group is seeking a Desktop Support Technician in Schuyler, NE to deliver deskside and remote IT support for end users and to keep computer equipment running smoothly. You will troubleshoot and repair software and hardware issues, manage Active Directory tasks, perform SCCM imaging, and handle Windows updates in a corporate/manufacturing environment using ServiceNow for ticketing.

Ideal candidates provide timely assistance to end users, deploy new PC equipment, and maintain inventory

Qualifications

• Experience with Active Directory, including user deletion and password resets.
• Experience with SCCM to reimage, update, and install software packages or push out Windows or Security updates.
• Experience working in-house in a corporate or manufacturing plant environment.
• Experience with the ServiceNow ticketing tool.
• Deskside and remote hardware/software support experience.

Responsibilities

• Provide Level 2 desktop support. Work on tickets escalated from Level 1.
• Provide in-person assistance to the end users.
• Provide remote assistance when needed.
• Hardware and software troubleshooting and repair.
• Hands and feet support for troubleshooting data room devices with guidance from other towers.
• Responsible for hardware and software upgrades and troubleshooting.
• Troubleshoot Software and Hardware Issues with Remote users.
• We diagnose and repair Windows desktops and laptops.
• We deploy and configure new PC equipment, including data transfers.
• Break-fix – Component-level PC peripherals repair and Concierge-type customer service.
• Maintain accurate data on Customer PC inventory, Replacements, and Repairs.
• Triage all problems to determine the cause and resolution.
• Diagnose and repair PC-level hardware issues.
• Call the OEM to have warranty devices repaired or replaced.
• Proactively update all service calls and keep end-users updated.
• Provide services promptly to meet customer Service Level Agreements

Skills

Active Directory

SCCM

ServiceNow

Deskside support

Tools

SCCM

ServiceNow

Windows OS

Job description

Location: Schuyler, NE

Salary: $20.00 USD Hourly - $21.00 USD Hourly

Description: Our client is currently seeking a Desktop Support Technician

Position Requirements

• Includes, but is not limited to, software and hardware support via deskside support or remote support.
• The candidate will troubleshoot and repair software and hardware issues reported by end users.
• Experience with Active Directory, including user deletion and password resets.
• Experience with SCCM to reimage, update, and install software packages or push out Windows or Security updates.
• Experience working in-house in a corporate or manufacturing plant environment.
• Experience with the ServiceNow ticketing tool

Some Key Job Responsibilities

• Work as a Level 2 desktop support. Work on tickets escalated from Level 1
• Provide in-person assistance to the end users
• Provide remote assistance when needed
• Hardware and software troubleshooting and repair
• Hands and feet support for troubleshooting data room devices with instructions and guidance from other towers
• Responsible for hardware and software upgrades and troubleshooting
• Troubleshoot Software and Hardware Issues with Remote users
• We diagnose and repair Windows desktops and laptops
• We deploy and configure new PC equipment, including data transfers
• Break-fix – Component-level PC peripherals repair and Concierge-type customer service
• Maintain accurate data on Customer PC inventory, Replacements, and Repairs
• Triage all problems to determine the cause and resolution
• Diagnose and repair PC-level hardware issues.
• Call the OEM to have warranty devices repaired or replaced
• Proactively update all service calls and keep end-users updated
• Provide services promptly to meet customer Service Level Agreements

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact: [e-mail]