Desktop Support Technician - AD/SCCM Specialist

The Judge Group; Pinetops (NC); On-site; USD 28,000 - 29,000; Full time

Job summary

The Judge Group is seeking a Deskside Tech in Pinetops, NC to provide Level 2 desktop support, troubleshooting, and end-user assistance. The role requires hands-on hardware and software repair, remote and on-site support, and strong knowledge of Active Directory and SCCM-driven updates.

Responsibilities include diagnosing PC hardware issues, deploying new equipment, updating tickets in ServiceNow, and ensuring SLA adherence for timely resolutions in a corporate or manufacturing setting.

Qualifications

• Must have at least 5 years of experience in desktop technology and good knowledge of Active Directory.
• Experience with SCCM to reimage, update, and install software packages or push out Windows or Security updates.
• Experience with the ServiceNow ticketing tool.

Responsibilities

• Work as a Level 2 desktop support. Work on tickets escalated from Level 1
• Provide in-person assistance to the end users
• Provide remote assistance when needed
• Hardware and software troubleshooting and repair
• Hands and feet support for troubleshooting data room devices with instructions and guidance from other towers
• Responsible for hardware and software upgrades and troubleshooting
• Troubleshoot Software and Hardware Issues with Remote users
• We are diagnosing and repairing Windows desktops and laptops
• We are deploying and configuring new PC equipment, including data transfers
• Break Fix - Component-level PC peripherals repair and Concierge-type customer service
• Maintain accurate data on Customer PC inventory, Replacements, and Repairs
• Triage all problems to determine cause and resolution
• Diagnose and repair PC-level hardware issues. Call the OEM to have warranty devices repaired or replaced
• Proactively update all service calls and keep end-users updated
• Provide services promptly to meet customer Service Level Agreements

Skills

Active Directory

Desktop support

Remote support

Windows OS

End-user computing

Tools

SCCM

ServiceNow

Job description

The Judge Group is seeking a Deskside Tech in Pinetops, NC to provide Level 2 desktop support, troubleshooting, and end-user assistance. The role requires hands-on hardware and software repair, remote and on-site support, and strong knowledge of Active Directory and SCCM-driven updates.

Responsibilities include diagnosing PC hardware issues, deploying new equipment, updating tickets in ServiceNow, and ensuring SLA adherence for timely resolutions in a corporate or manufacturing setting.