L2 Deskside IT Support Technician (Windows, SCCM)

Conscientia Corp; Buffalo (WV); On-site; USD 45,000 - 60,000; Full time

Job summary

Conscientia Corp is seeking a Level 2 Technical Support technician located in Buffalo, West Virginia. This role focuses on the installation and troubleshooting of desktops and laptops, ensuring hardware refresh activities are executed smoothly.

The ideal candidate should possess strong troubleshooting capabilities, familiarity with Microsoft Office, and basic networking knowledge. Good communication skills and ability to follow instructions are vital attributes for success in this role.

Qualifications

• Strong knowledge of Microsoft Office applications (Excel, Word) and Windows 10.
• Knowledge of networking protocols like TCP/IP, DNS, WINS, and DHCP.
• Basic understanding of Active Directory.
• Good communication skills and ability to follow instructions.

Responsibilities

• Install and troubleshoot desktops and laptops for hardware refresh activities.
• Coordinate installation and provide ongoing support.
• Maintain a standard image on user laptops and desktops.

Skills

Troubleshooting capabilities

Microsoft Office applications (Excel, Word)

Windows 7 and Windows 10

TCP/IP, DNS, WINS, DHCP

Active Directory

Job description

Conscientia Corp is seeking a Level 2 Technical Support technician located in Buffalo, West Virginia. This role focuses on the installation and troubleshooting of desktops and laptops, ensuring hardware refresh activities are executed smoothly.

The ideal candidate should possess strong troubleshooting capabilities, familiarity with Microsoft Office, and basic networking knowledge. Good communication skills and ability to follow instructions are vital attributes for success in this role.