Level 2 Desktop Support Technician - Onsite Contract-to-Hire

TEKsystems; Carrboro (NC); Vor Ort; USD 28.000 - 40.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) plan

Paid time off

Onsite workspace

Zusammenfassung

TEKsystems is seeking a Level 2 IT Support Technician for a contract-to-hire role based in Carrboro, NC. You will diagnose, repair, and maintain hardware and software, handle escalations, and support new hire setups in a Windows-heavy environment with occasional Mac work.

Travel to retail stores (approximately 20%) may be required. The ideal candidate will have strong IT troubleshooting, customer service, and attention to detail, with experience in Intune, Zendesk, IAM, and basic network

Qualifikationen

• Desktop and laptop support for Windows 10 and macOS environments.
• Experience with Active Directory, Office 365, and imaging/deployment workflows.
• Familiarity with Intune, Zendesk, IAM and remote monitoring tools preferred.

Aufgaben

• Receive and process all help desk requests from employees and retail stores.
• Diagnose, repair, and escalate hardware, software, and network issues.
• Install and configure hardware/software, set up new hires, and support onboarding.

Kenntnisse

Desktop

Windows 10

Troubleshooting

Active Directory

Technical support

Imaging

Deployment

Help desk support

Office 365

Mac

Intune

Zendesk

Remote Monitoring and Management

IAM

Tools

Intune

Zendesk

Active Directory

Jobbeschreibung

TEKsystems is seeking a Level 2 IT Support Technician for a contract-to-hire role based in Carrboro, NC. You will diagnose, repair, and maintain hardware and software, handle escalations, and support new hire setups in a Windows-heavy environment with occasional Mac work.

Travel to retail stores (approximately 20%) may be required. The ideal candidate will have strong IT troubleshooting, customer service, and attention to detail, with experience in Intune, Zendesk, IAM, and basic network