Level 2 Desktop Support Specialist (Onsite)

Compucom Staffing

Manchester (NH)

On-site

USD 27,000 - 36,000

Full time

11 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

Our client is seeking a Level 2 Desktop Technician to join their team onsite in Manchester, NH to provide end-user support. The role emphasizes Windows-based support, strong customer service, and independent work capabilities.

Responsibilities include deskside and remote support, vendor coordination during IT implementations, and testing of IT deployments such as network access and telephony. This role is for hands-on IT professionals in a fast-paced environment.

Qualifications

3–5+ years of deskside PC support and customer service experience.
Strong troubleshooting of hardware, software, and network issues.
Experience assisting with IT system implementations.
Hands-on with Windows operating systems.
Hands-on with basic Mac support.
Imaging desktops and laptops.
Active Directory user and device support.
ITSM / ticketing systems.
MS Office 365 suite/MS Teams.

Responsibilities

Provide Level 2 deskside and remote support for Windows-based systems.
Diagnose and resolve hardware, software, and network issues via phone, email, and chat.
Serve as primary contact for IT vendors during system implementations.
Assist with testing IT implementations, including network access and telephony.
Coordinate relationships between IT vendors and local client support teams.