Onsite IT Support Pro: L2, Deployments & Travel

Prologic Consulting Inc; North Carolina; On-site; USD 55,000 - 75,000; Full time

Job summary

Prologic Consulting Inc. is seeking an experienced IT Service Delivery professional to provide Level 2 onsite support across multiple company locations in North Carolina.

You will diagnose, resolve, and document issues related to desktops, laptops, mobile devices, applications, and network connectivity. The role emphasizes strong end-user communication, collaboration with IT teams, and active participation in knowledge management and ITSM processes.

Qualifications

• Bachelor’s or Master’s degree in a relevant field with experience.
• Equivalent relevant work experience may be considered in lieu of a degree.
• Relevant IT service management training or certifications are preferred.

Responsibilities

• Provide Level 2 on-site support for desktops, laptops, mobile devices, and peripherals.
• Diagnose and resolve escalated incidents and service requests.
• Install, configure, and maintain hardware and software and update OS and productivity apps.
• Support deployments, hardware refreshes, moves, adds, and changes per asset procedures.
• Document troubleshooting steps and resolutions in ticketing and knowledge systems.
• Collaborate with Level 1 support and IT teams to restore services promptly.
• Travel to multiple locations to provide onsite technical support and deployments.
• Adhere to IT service delivery procedures and customer service guidelines.
• Provide timely incident status updates to management and end users.

Skills

Technical troubleshooting

End-user support

On-site support

Documentation

Education

Bachelor’s degree

Master’s degree

Job description

Prologic Consulting Inc. is seeking an experienced IT Service Delivery professional to provide Level 2 onsite support across multiple company locations in North Carolina.

You will diagnose, resolve, and document issues related to desktops, laptops, mobile devices, applications, and network connectivity. The role emphasizes strong end-user communication, collaboration with IT teams, and active participation in knowledge management and ITSM processes.