Level-2 Desktop Support Engineer

Procom Consultants Group; McRae (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading IT services provider is seeking a Desktop Support Engineer for a contract in McRae, Arkansas. The role involves providing Level-2 technical support, troubleshooting hardware and software issues, and managing communications with customers. Candidates should have strong technical skills, experience with Microsoft systems, and the ability to work independently. This position offers a contract length of 6+ months with opportunities for career growth in a fast-paced environment.

Qualifications

• A+ Certification recommended; MCTS, MCITP, MCPD preferred.
• 2-4 years or more of related experience preferred.

Responsibilities

• Provide Level-2 technical support for desktops and laptops.
• Correct hardware problems by coordinating with OEM vendors.
• Support desktop software installation and troubleshooting.
• Manage customer communications and case status updates.

Skills

Technical and analytical skills

Ability to troubleshoot software

Strong interpersonal skills

Education

Associate's Degree or equivalent

Tools

Active Directory

Microsoft Windows

Microsoft Office

Job description

A leading IT services provider is seeking a Desktop Support Engineer for a contract in McRae, Arkansas. The role involves providing Level-2 technical support, troubleshooting hardware and software issues, and managing communications with customers. Candidates should have strong technical skills, experience with Microsoft systems, and the ability to work independently. This position offers a contract length of 6+ months with opportunities for career growth in a fast-paced environment.