Desktop Support Engineer — Windows, VPN & AD Specialist

Procom Consultants Group; Charlotte (NC); On-site; USD 21,025 - 29,945; Full time

Job summary

A leading IT services provider is seeking a Desktop Support Engineer for a contract in Charlotte, NC. Responsibilities include providing technical support for desktops and peripherals, troubleshooting hardware issues, and maintaining standard software configurations. Candidates should have an Associate's Degree, A+ Certification, and at least 3 years of experience. The role requires strong technical skills and the ability to work independently.

Qualifications

• 3 years or more of related experience preferred.
• Reliable and a strong sense of responsibility.
• Strong technical and analytical skills required.

Responsibilities

• Provide Level-2 technical support for desktops, laptops, and peripherals.
• Correct hardware problems and manage returns on warranted parts.
• Install, support, and troubleshoot approved desktop software.

Skills

Troubleshooting software and hardware issues

Excellent interpersonal skills

Knowledge of Microsoft Windows operating systems

Ability to work independently

Experience with Active Directory administration

Education

Associate's Degree or equivalent experience

A+ Certification

MCP/MCSSA Certification

ITIL Certification

Job description

A leading IT services provider is seeking a Desktop Support Engineer for a contract in Charlotte, NC. Responsibilities include providing technical support for desktops and peripherals, troubleshooting hardware issues, and maintaining standard software configurations. Candidates should have an Associate's Degree, A+ Certification, and at least 3 years of experience. The role requires strong technical skills and the ability to work independently.