Entry-Level Help Desk Technician — IT Support Associate

Computech Corporation; Bentonville (AR); On-site; USD 35,000 - 45,000; Full time

Job summary

Computech Corporation is seeking a Technical Support Agent in Bentonville, Arkansas. The role involves providing desktop support and resolving technical issues for internal customers. Candidates should have a high school degree, technical training, and 0-1 year of experience.

The position requires strong communication skills and proficiency in Windows applications. The agent will work in a fast-paced call center environment, engaging with customers directly to address their inquiries.

Qualifications

• 0-1 year of experience in a related role.
• PC literacy and keyboard proficiency.
• Excellent verbal communication skills.
• Understanding of basic customer geography.

Responsibilities

• Provide technical support for desktop/workgroup issues.
• Answer customer inquiries and document service requests.
• Participate in team meetings and continuous improvement initiatives.
• Ensure clarity and accuracy of captured information.
• Work in a high volume call center environment.

Skills

Customer service

Technical troubleshooting

Windows-based applications

Communication skills

Education

High school degree or equivalent

Technical training

Job description

Computech Corporation is seeking a Technical Support Agent in Bentonville, Arkansas. The role involves providing desktop support and resolving technical issues for internal customers. Candidates should have a high school degree, technical training, and 0-1 year of experience.

The position requires strong communication skills and proficiency in Windows applications. The agent will work in a fast-paced call center environment, engaging with customers directly to address their inquiries.