Desktop Services Engineer — Level 2 IT Support

Procom Consultants Group; Sioux Falls (SD); On-site; USD 60,000 - 80,000; Full time

Job summary

An IT consulting firm is seeking a Desktop Services Engineer for a contract opportunity in Sioux Falls, SD. The successful candidate will provide Level-2 technical support for desktops and laptops, troubleshoot hardware and software issues, and ensure customers have timely assistance. Ideal candidates should have relevant certifications and experience in IT support. This role requires strong technical skills and the ability to communicate effectively with various stakeholders.

Qualifications

• 2-4 years or more of related experience preferred.
• Reliability and a strong sense of responsibility required.
• Ability to lift 50lbs (printers, desktop machines, etc.).

Responsibilities

• Provide Level-2 technical support for desktops and laptops.
• Install, support, and troubleshoot approved desktop software.
• Provide support services for technical problems and IT issues.

Skills

Technical support

Troubleshooting

Customer service

Communication

Active Directory

Local area networking

Education

A+ Certification (recommended)

MCTS/MCITP/MCPD/MCM (preferred)

ITIL Certification (preferred)

Tools

Microsoft Office

Windows Operating Systems

Job description

An IT consulting firm is seeking a Desktop Services Engineer for a contract opportunity in Sioux Falls, SD. The successful candidate will provide Level-2 technical support for desktops and laptops, troubleshoot hardware and software issues, and ensure customers have timely assistance. Ideal candidates should have relevant certifications and experience in IT support. This role requires strong technical skills and the ability to communicate effectively with various stakeholders.