Level 1 Helpdesk Technician Cybersecurity · Full-time · Experienced

LeadingIT; Manteno (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health, dental, life, and vision benefits

401k matching

Company provided gear and clothing

Open Door PTO policy

Job summary

A growing managed service provider is seeking a Level 1 Helpdesk Technician located in Manteno, IL. This full-time role requires someone with a passion for customer service and a strong technical background, along with CompTIA A+ and Net+ certifications. Responsibilities include providing first-tier support, troubleshooting customer issues remotely, and maintaining documentation. The compensation ranges from $40,000 to $50,000 per year, with comprehensive health benefits and an open PTO policy.

Qualifications

• 2+ years experience in a helpdesk or customer support role.
• Proven ability to diagnose and resolve basic technical issues.
• Passionate about customer service and solving problems.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Perform remote troubleshooting to solve customer issues.
• Create and maintain documentation for troubleshooting processes.

Skills

Technical troubleshooting

Customer support

Documentation

Problem solving

Good communication

Education

CompTIA A+ certification

CompTIA Net+ certification

Tools

Remote desktop tools

Job description

## Level 1 Helpdesk TechnicianManteno, IL · Full-time · Experienced#### About The PositionLevel 1 Helpdesk Technician**What this role will entail:****Accountabilities:*** Serve as the first point of contact for customers seeking technical assistance over the phone or email* Perform remote troubleshooting* Determine the best solution based on the issue and details provided by customers* Walk the customer through the problem-solving process* Direct unresolved issues to the next level of support personnel* Record notes regarding the issue and troubleshooting taken* Create and maintain documentation* Follow-up and update customer status and information* Identify and suggest possible improvements on procedures**Indicators that this will be the role for you:*** Proven experience as a help desk technician or other customer support role* Good understanding of computer systems, mobile devices, and other tech products* Ability to diagnose and resolve basic technical issues* Passionate (and patient) about problem solving and customer service.* Diligent with note taking, following process, and documentation.* Driven to learn more, stay positive, and grow; not only as a team member but in all of life.* CompTIA A+ and Net+ certifications **REQUIRED*** 2+ years MSP experience **REQUIRED**At LeadingIT, our people and our culture are at the heart of everything we do. We are a growing, security-focused MSP that runs on the Entrepreneurial Operating System (EOS). This means clarity, accountability, and alignment are not buzzwords here. They are how we operate every single day. We want everyone on our team to live their EOS life, which means having the ability to do what you love, with people you love, while making a huge difference, being compensated appropriately, with time for other passions.Our core values are not posters on the wall. They are who we are.**Accountable. Staying Positive. Chase Excellence. Driven. Humbly Confident.**If these values describe how you show up in your work and with your clients, you will fit right in here.**Our all-inclusive total compensation and benefits package for this role includes:*** Salary is based on your experience, drive and the value you can bring our company; and is in the range of $40,000 to $50,000 per year.* Ascension plan if applicable* We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year* We match 5% of your contributions to Guideline 401k – value of 5% of salary.* Open Door PTO policy* Company provided gear (notebook + softphone) as well as company clothing.**Our hiring process:*** Submit your application* If we like what we see, we will reach out to schedule a video interviewFor a more in depth look at our jobs/benefits/hiring timeline check out www.goleadingit.com/careers