Level 1 Deskside Support Technician

CCS; Village of Islandia (NY); On-site; USD 36,000 - 42,000; Full time

Job summary

CCS is seeking a Level 1 Deskside Support Technician in Islandia, NY to deliver on-site IT assistance in a large corporate setting. The role covers first/second level support, device and software issues, and end-user requests across Windows environments and essential apps.

You will handle escalations, manage assets, and support ITSM processes while collaborating with a professional team. A+ certification and 1–2 years’ experience are preferred.

Qualifications

• A+ certification required.
• 1–2 years of hardware and software support experience.
• Help desk or IT environment experience is a plus.
• Strong customer service and communication skills.
• Proficient in Windows operating systems.

Responsibilities

• Handle all incoming calls to the help desk via phone, email & walk-in.
• First level in-person IT support.
• Provide resolution and assistance to Windows related problems.
• Provide resolution and assistance to standard supported applications: MS Office, Browser programs, Antivirus and other supported proprietary applications and systems.
• Mobile Device Management: Intune, ordering, setups/upgrades.
• IT Purchase Requisitioning, Invoicing, pricing of accessories; PO tracking.
• Asset management: Maintain and improve Asset data.
• Monitor ITSM ticket queue.
• Assist with AV setup and conference room connectivity issues.

Skills

A+ certification

Customer service

Windows OS

Hardware troubleshooting

Software troubleshooting

Communication skills

Teamwork

Tools

Intune

ITSM

Job description

CCS is looking for a motivated technical professional to join our team as a Level 1 Deskside Support Technician! This person will be responsible for providing first/second level support for incoming help desk inquiries and desk-side support to end users in a large corporate environment. This person will be assisting staff with any technical issues and requests.

Salary

$36,000.00 - $42,000.00

What You'll Do

• Handles all incoming calls to the help desk via phone, email & walk-in.
• First level in-person IT support.
• Provide resolution and assistance to Windows related problems.
• Provide resolution and assistance to standard supported applications: MS Office, Browser programs, Antivirus and other supported proprietary applications and systems.
• Mobile Device Management: ordering, first level issue handling, installations/upgrades, Intune.
• IT Purchase Requisitioning, Invoicing, pricing of accessories; PO tracking.
• Asset management: Maintain and constantly improve Asset data.
• Continuously monitor ITSM ticket queue.
• Assist with Local AV- i.e. help setup a speaker or help connect to the monitors in conference/training rooms, troubleshoot A/V - PC connectivity issues.
• Perform other job-related duties as assigned.

What You Bring

• A+ certification.
• 1-2 years' experience in hardware and software support.
• Industry recognized Help Desk Certification and/or help desk environment experience A PLUS.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong knowledge of Windows operating systems.
• Ability to troubleshoot hardware and software problems.
• Knowledgeable on software installations.