Level 1 Deskside Support Technician

Custom Computer Specialists; Village of Islandia (NY); On-site; USD 36,000 - 42,000; Full time

Job summary

Custom Computer Specialists is seeking a Level 1 Deskside Support Technician to join our team in a large corporate environment. The role provides first/second level help desk support and in-person IT assistance to end users.

The ideal candidate has an A+ certification, 1–2 years of hardware/software support experience, and strong customer service and communication skills. On-site role with opportunities to work with MS Office, Antivirus, and Intune.

Qualifications

• A+ certification is required.
• 1-2 years' experience in hardware and software support.
• Industry recognized Help Desk Certification is a plus.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong knowledge of Windows operating systems.
• Ability to troubleshoot hardware and software problems.
• Knowledgeable on software installations.

Responsibilities

• Handle all incoming calls to the help desk via phone, email & walk-in.
• Provide first/second level in-person IT support.
• Resolve Windows related problems and assist with MS Office and antivirus.
• Assist with mobile device management including Intune.
• Provide IT purchasing, invoicing, and pricing assistance.
• Maintain and improve asset data and ITSM ticket queue.
• Assist with AV connectivity for conference/training rooms.

Skills

Customer service

Communication

Teamwork

Windows OS

Troubleshooting

Software installations

Education

A+ certification

Help Desk Certification

Tools

Intune

Job description

CCS is looking for a motivated technical professional to join our team as a Level 1 Deskside Support Technician!This person will beresponsible for providing first/second level support for incoming help desk inquiriesand desk-side support to end users in a large corporate environment.This personwill beassisting staff with anytechnical issues and requests.

Salary: $36,000.00 - $42,000.00

What You’ll Do:

• Handles all incoming calls to the help desk via phone, email & walk-in.
• First level in-person IT support.
• Provide resolution and assistance to Windows related problems.
• Provide resolution and assistance to standard supported applications: MS Office, Browser programs, Antivirus and other supported proprietary applications and systems.
• Mobile Device Management: ordering, first level issue handling, installations/upgrades, Intune.
• IT Purchase Requisitioning, Invoicing, pricing of accessories; PO tracking.
• Asset management: Maintain and constantly improve Asset data.
• Continuously monitor ITSM ticket queue.
• Assist with Local AV- i.e. help setup a speaker or help connect to the monitors in conference/training rooms, troubleshoot A/V – PC connectivity issues.
• Perform other job-related duties as assigned.

What You Bring:

• A+ certification.
• 1-2 years’ experience in hardware and software support.
• Industry recognized Help Desk Certification and/or help desk environment experience A PLUS.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong knowledge of Windows operating systems.
• Ability to troubleshoot hardware and software problems.
• Knowledgeable on software installations.