Deskside Support Technician - Level 1

Custom-Computer-Specialists; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and dental plans

Vision plans

Disability plans

401K with employer match

Onsite fitness center

Paid holidays and vacation

Certification rewards program

Job summary

Custom Computer Specialists in New York, NY is seeking a motivated Deskside Support Technician to provide on-site and phone support in a college environment. You will handle hardware/software issues, ticketing, and user follow-up to ensure satisfaction.

Qualifications include A+ and Dell/Lenovo certifications, 1–2 years of hardware/software support, and strong Windows knowledge. Excellent communication and teamwork are essential for success.

Qualifications

• A+ certification
• 1-2 years' experience in hardware and software support
• Dell/Lenovo certifications
• Help desk certification or equivalent experience
• Excellent verbal and written communication skills
• Ability to work independently and in a team
• Strong knowledge of Windows 7 and 10
• Troubleshoot hardware and software problems

Responsibilities

• Provide hands-on technical support to staff and administrators
• Monitor and follow up calls in the ticketing queue
• Support hardware/software issues in person
• Follow up to closed tickets for customer satisfaction
• Assist with network migration related issues
• Troubleshoot network access incl. Wireless
• Confirm printer and shared storage access
• Log and update all calls in the ticketing system
• Focus on customer satisfaction
• Maintain strong relationships with end users
• Handle situations with nervous or unhappy users
• Perform other job-related duties as assigned

Skills

A+ certification

Windows troubleshooting

Excellent communication

Education

High School Diploma or equivalent

Tools

Dell Certification

Lenovo Certification

Ticketing system knowledge

Job description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline - Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

We are looking for a motivated technical professional to join our team as a Deskside Support Technician!This person is primarily responsible for providing desk side and phone support to the staff and administration in a college environment.

What You'll Do:

• Provide hands-on technical support to all staff and administrators
• Monitor and follow up calls in ticketing queue
• Provide support for hardware/software issues in-person
• Follow up to closed tickets to ensure customer satisfaction
• Provide resolution and assistance to issues related to the network migration
• Network access troubleshooting and repair including Wireless
• Confirm printer access
• Confirm shared storage access
• Confirm application access
• Log and update all calls into Ticketing System
• Focus on Customer Satisfaction
• Ability to establish, nurture, and maintain a strong interpersonal relationship with end-users
• Ability to overcome situations where the end-user may be nervous, unhappy or angry
• Perform other job-related duties as assigned

What You Bring:

• A+ certification
• 1-2 years' experience in hardware and software support
• Dell / Lenovo certifications
• Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong knowledge of Windows operating systems: Windows 7 & 10
• Ability to troubleshoot hardware and software problems

#IND

CCS Offers:

• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Paid holidays and vacation
• Technical certification gift card rewards program

Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Aff… All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [e-mail] or 631-864-6699.