Level 1 Deskside Support Technician

Custom-Computer-Specialists; Hauppauge (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical plans

Dental plans

401K with match

Paid holidays

Onsite fitness center

Job summary

Custom Computer Specialists is seeking a Level 1 Deskside Support Technician to provide first/second level help desk support in a large corporate environment. You will assist staff with technical issues and requests, focusing on Windows problems and ITSM ticketing.

Responsibilities include handling calls, supporting Intune mobile device management, and assisting with AV setups in conference rooms while contributing to asset management and IT procurement processes.

Qualifications

• Must have A+ certification.
• 1–2 years’ experience in hardware and software support.
• Help desk environment experience is a plus.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team.
• Strong knowledge of Windows operating systems.
• Ability to troubleshoot hardware and software problems.
• Familiarity with software installation processes.

Responsibilities

• Handle all incoming help desk calls via phone, email, and walk-in.
• Provide resolution for Windows-related problems.
• Support Mobile Device Management: Intune installations and upgrades.
• Handle IT procurement, invoicing, and pricing of accessories.
• Maintain and improve Asset data and ITSM ticket queue.
• Assist with AV setup and PC connectivity in conference/training rooms.

Skills

A+ certification

Windows OS

Help desk

Tools

ITSM ticketing

Job description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline - Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. Its why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

Custom Computer Specialists is looking for a motivated technical professional to join our team as aLevel 1 Deskside Support Technician! This person will beresponsible for providing first/second level support for incoming help desk inquiriesand desk-side support to end users in a large corporate environment. This personwill beassisting staff with anytechnical issues and requests.

What You'll Do:

• Handles all incoming calls to the help desk via phone, email & walk-in
• Provide resolution and assistance to Windows related problems
• Mobile Device Management: ordering, first level issue handling, installations/upgrades, Intune
• IT Purchase Requisitioning, Invoicing, pricing of accessories; PO tracking
• Asset management: Maintain and constantly improve Asset data
• Continuously monitor ITSM ticket queue
• Assist with Local AV- i.e. help setup a speaker or help connect to the monitors in conference/training rooms, troubleshoot A/V – PC connectivity issues.
• Perform other job-related duties as assigned

What You Bring:

• A+ certification
• 1-2 years’ experience in hardware and software support
• Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong knowledge of Windows operating systems
• Ability to troubleshoot hardware and software problems
• Knowledgeable on software installations

#IND

CCS Offers:

• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Paid holidays and vacation
• Technical certification gift card rewards program

Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Aff…?

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [e-mail] or 631-864-6699.