Lending Specialist: Elevate Member Loans & Wellness

American1cu; Jackson (MI); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Responsible Time Off

Job summary

American 1 Credit Union is seeking a Lending Specialist to process vehicle and home equity loans in a call center environment in Jackson, MI. The role emphasizes accurate lending guidance and strong member service, with opportunities to collaborate across departments.

Requirements include a high school diploma or GED and at least 6 months as a Member Service Specialist. Onsite work, benefits start day one, and background screens are required to proceed.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently or as part of a team.
• Knowledge of credit union products and policies.
• Experience delivering high-quality member service is preferred.

Responsibilities

• Deliver excellent member experience with processing lending applications.
• Cross-sell checking, lending, and product referrals per goals.
• Adhere to lending guidelines and privacy regulations.
• Collaborate with team and other departments to meet needs.
• Respond to member inquiries across channels with accuracy.
• Maintain confidentiality of member information.
• Support coverage across branches within 20 miles.

Skills

People Focused

Achiever

Attention to Detail

Trustworthy

Engaged and Collaborative

Humbly Confident

Education

High school diploma or GED

Tools

Microsoft Office

Job description

American 1 Credit Union is seeking a Lending Specialist to process vehicle and home equity loans in a call center environment in Jackson, MI. The role emphasizes accurate lending guidance and strong member service, with opportunities to collaborate across departments.

Requirements include a high school diploma or GED and at least 6 months as a Member Service Specialist. Onsite work, benefits start day one, and background screens are required to proceed.