Member Experience Specialist - Call Center

American1cu; Jackson (MI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, Vision, Responsible TI

Job summary

American 1 Credit Union is hiring a Contact Center Specialist in Jackson, MI to deliver top-notch member service by handling inbound calls and assisting with account inquiries. The role supports financial wellness by offering appropriate products and services.

The position is onsite in a Call Center environment with an hourly rate of $19.08 and benefits starting day one. Background screens are required for employment offers.

Qualifications

• A minimum education of high school diploma or GED.
• Cash handling or sales experience.
• Prior customer service experience.

Responsibilities

• Answer incoming calls and assist members fully.
• Respond to member questions and account inquiries.
• Offer products and services to help members achieve financial wellness.
• Collaborate with the team to ensure a superior member experience.
• Follow policies and BSA requirements.

Skills

Call Center

Customer-focused

Banking experience

Excellent communication

Education

HS Diploma

Tools

MS Office

Cash handling

Sales experience

Job description

American 1 Credit Union is hiring a Contact Center Specialist in Jackson, MI to deliver top-notch member service by handling inbound calls and assisting with account inquiries. The role supports financial wellness by offering appropriate products and services.

The position is onsite in a Call Center environment with an hourly rate of $19.08 and benefits starting day one. Background screens are required for employment offers.