Member Experience & Loan Specialist

Credit-Union-One; Westland (MI); On-site; USD 38,000 - 51,000; Full time

Benefits offered by this job

advancement opportunities

paid holidays

tuition assistance

student loan repayment assistance

401k

life insurance

paid time off

Job summary

Credit Union ONE in Westland, MI seeks a Member Service Consultant to deliver exceptional in-branch service, process transactions, and help members with loan applications and digital banking. You will build relationships and pursue opportunities to meet sales goals while providing accurate support on mobile and online platforms.

The position requires a High School Diploma or GED and at least two years in member service or related banking, with strong digital banking knowledge and a willingness

Qualifications

• High School Diploma or GED required.
• Minimum of two years in member service/related banking.
• Strong familiarity with digital banking channels (ATM/online/mobile).
• Willingness to obtain NMLS registration within 6 months of hire.

Responsibilities

• Provide exceptional in-branch member service.
• Process transactions (cash checks, deposits, withdrawals, loan payments).
• Take loan applications and close consumer, home equity, and mortgage loans.
• Promote products/services to meet sales goals and assist with technology adoption.

Skills

Customer service

Interpersonal skills

Sales ability

Digital banking

Education

High School Diploma or GED

Tools

NMLS platform

Digital banking platforms

Job description

Credit Union ONE in Westland, MI seeks a Member Service Consultant to deliver exceptional in-branch service, process transactions, and help members with loan applications and digital banking. You will build relationships and pursue opportunities to meet sales goals while providing accurate support on mobile and online platforms.

The position requires a High School Diploma or GED and at least two years in member service or related banking, with strong digital banking knowledge and a willingness