Member Experience Specialist — Call Center

American 1 Credit Union; Michigan; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Responsible Time Off

Job summary

American 1 Credit Union in Jackson, MI is seeking a Contact Center Specialist to deliver outstanding member experiences by answering calls and addressing inquiries. The role requires strong communication, a focus on solutions, and familiarity with financial services.

The position is onsite in Jackson, with benefits starting on day one and an hourly rate of $19.08. The ideal candidate has prior call center or customer service experience and a commitment to helping members achieve financial

Qualifications

• High school diploma or GED required.
• Cash handling or sales experience.
• Prior customer service experience.

Responsibilities

• Answer incoming calls from members and potential members and provide accurate information.
• Respond to general member questions, account inquiries, and concerns with clear communication.
• Identify member needs and offer products and services to promote financial wellness.
• Collaborate with team to ensure a superior member experience and meet goals.
• Maintain confidentiality and ensure accurate transaction handling.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

American 1 Credit Union in Jackson, MI is seeking a Contact Center Specialist to deliver outstanding member experiences by answering calls and addressing inquiries. The role requires strong communication, a focus on solutions, and familiarity with financial services.

The position is onsite in Jackson, with benefits starting on day one and an hourly rate of $19.08. The ideal candidate has prior call center or customer service experience and a commitment to helping members achieve financial