Legal Services & Facilities Coordinator

Ricoh USA, Inc.; Birmingham (AL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Retirement Savings Plan (401K)

Tuition assistance programmes

Paid vacation and holidays

Wellness benefits

Job summary

Ricoh USA, Inc. in Birmingham, AL is seeking a Legal Senior Onsite Service Specialist to deliver responsive service for client matters, manage equipment needs, and ensure smooth operation of on-site services.

The role emphasizes professional conduct, accuracy, and prompt fault resolution in a legal services environment. You will perform scanning, encryption tasks, and daily logs for billing while supporting meeting rooms and office moves.

Qualifications

• High school diploma or GED with at least one year of relevant work experience.
• Proficiency in MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.
• Previous experience in copy jobs or related fields.
• Basic knowledge of electronics and copier equipment repair.
• Working knowledge of copier and related equipment preferred.
• Knowledge of shipping/receiving procedures and basic electronics preferred.
• Ability to work independently and flexibly to complete projects.
• Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.
• Excellent customer relations and verbal communication skills.

Responsibilities

• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Provide essential equipment troubleshooting and elevate technical issues promptly for resolution.
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
• Handle time-sensitive documents that are confidential in nature.
• Maintain logs for billing and reporting.
• Distribute incoming mail and packages, office supplies, and fax transmissions.
• Deliver completed reproduction work to designated delivery areas.
• Perform scanning, file conversion, file naming, and encryption tasks.
• Perform batch printing using Adobe Acrobat Pro.
• Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.
• Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices.
• Assist facilities with box moves, office moves, and light maintenance duties.
• Perform occasional cleaning duties and may require periodic overtime.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

MS Office Suite

Copier equipment knowledge

Job description

Ricoh USA, Inc. in Birmingham, AL is seeking a Legal Senior Onsite Service Specialist to deliver responsive service for client matters, manage equipment needs, and ensure smooth operation of on-site services.

The role emphasizes professional conduct, accuracy, and prompt fault resolution in a legal services environment. You will perform scanning, encryption tasks, and daily logs for billing while supporting meeting rooms and office moves.