Legal Receptionist

Lulich & Attorneys; Sebastian (FL); On-site; USD 40,000 - 43,000; Full time

Job summary

Lulich & Attorneys in Sebastian, FL seeks a professional Legal Receptionist to be the friendly first point of contact for the firm. You will answer and direct calls, greet clients, schedule appointments, and support the intake team with inquiries and leads in a fast-paced environment.

Ideal candidates are organized, detail-oriented, and capable of managing front desk duties, CRM updates, and basic administrative tasks to keep the office running smoothly.

Qualifications

• Experience answering telephone calls and handling stressful situations
• Education: high school diploma or GED or equivalent
• 1 year of reception/administrative experience preferred
• Proficient in Microsoft Office and basic computer skills
• Strong communication and customer service abilities

Responsibilities

• Open the office each morning and prepare the space for the day
• Prepare attorney folders and intake forms
• Maintain clean, organized reception areas and meeting spaces
• Greet clients and direct them to the appropriate staff
• Answer and direct calls, take messages, and email attorneys
• Assist with intake overflow and collect basic contact information
• Create and update CRM records with caller information and status
• Assist with mail, checks, and basic administrative tasks
• Support attorneys and staff as needed

Skills

Phone etiquette

Customer service

Organizational skills

Time management

Problem solving under stress

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Do you have a passion for helping others and creating a positive first impression? We’re seeking a professional, friendly, and dependable Legal Receptionist to join our team. As the first point of contact for our firm, you’ll answer and direct calls, greet clients, schedule appointments, assist with new client inquiries and leads, and provide administrative support to our intake team. If you’re organized, detail-oriented, and thrive in a fast-paced environment, we encourage you to apply today.

Compensation

$20 hourly

Qualifications

• Has experience answering telephone calls and troubleshooting stressful situations
• Must have graduated high school, received a G.E.D. or equivalent
• 1 year of experience as a receptionist, administrative assistant, guest service specialist, or similar position preferred
• Proficient computer skills and knowledge of Microsoft Office
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Responsibilities

• Open the office each morning, including disarming alarms, unlocking designated areas, and turning on office equipment.
• Prepare attorney folders and confirm that required intake forms are included.
• Keep conference rooms, reception areas, walkways, and restrooms clean, organized, stocked, and client-ready.
• Prepare refreshments for clients as needed.
• Notify the Operations Manager when office or kitchen supplies are running low.
• Complete closing procedures, including shutting down equipment, restocking supplies, securing doors and designated areas, turning off lights, and setting the alarm when applicable.
• Front Desk and Client Service
• Greet and assist clients, visitors, and walk-ins in a friendly and professional manner.
• Answer and direct incoming calls, make outbound calls as needed, and send email messages to attorneys.
• Maintain a professional and welcoming front-office environment.
• Intake Overflow Support
• Assist with intake calls when intake team members are unavailable.
• Collect the caller’s basic contact information and a brief description of their legal matter.
• Create and update opportunities in our CRM, including the caller’s information, general practice area, call notes, assigned staff member, and current status.
• Provide overflow support only; full intake screening, consultation decisions, and conversion discussions should be handled by the intake team unless otherwise directed.
• Mail, Payments, and Administrative Support
• Open and distribute incoming mail.
• Record checks and cash in our CRM's
• Create consultation invoices when needed.
• Update appointment attendance in our CRM's.
• Schedule design meetings when instructed by an attorney.
• Maintain a daily count of walk-in clients.
• Record relevant updates in our CRM's including binders and drafts provided to clients.
• Assist attorneys, paralegals, and staff with additional duties as needed.