Legal Client Services Coordinator

Haley Stuart Group; Woodcliff Lake (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K

Discretionary bonus

PTO

Job summary

Haley Stuart Group is seeking a Legal Client Services Coordinator in New Jersey to be the first point of contact for prospective clients, gather initial case details, and ensure timely communication with the legal team.

You will work closely with attorneys and paralegals in a collaborative, hands-on culture that values quality of life, teamwork, and long-term relationships. A supportive mentor environment is offered with opportunities for growth.

Qualifications

• 1–2 years of experience in legal intake, legal assistant, or legal receptionist.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and case management software.
• Ability to handle confidential information with discretion.

Responsibilities

• Serve as the primary contact for incoming client inquiries via phone, email, and online forms.
• Conduct thorough client interviews to gather essential case details.
• Enter client information into case management systems and maintain organized records.
• Screen potential cases for alignment with firm practice areas.
• Schedule appointments between prospective clients and attorneys.
• Follow up with clients to obtain additional information.
• Prepare documents and legal correspondence.
• Maintain confidentiality and handle sensitive client information.
• Collaborate with attorneys and paralegals to ensure smooth intake transitions.
• Provide excellent client service by addressing questions professionally.

Skills

Legal intake

Customer service

Communication

Organization

Education

High school diploma

Tools

MS Office

Case management software

Job description

We currently have an excellent opportunity for a Legal Client Services Coordinator to join a small, collaborative law firm in the Bergen County, NJ area known for its supportive team environment and genuine appreciation for each employee’s contributions.

The Legal Client Services Coordinator is the first point of contact for potential clients seeking legal assistance. This role involves gathering initial case information, assessing client needs, and ensuring accurate and timely communication between prospective clients and the legal team. It’s an excellent fit for someone who prefers a collaborative, hands‑on culture over the structure and hierarchy of a large firm.

What You’ll Love About Working Here

• We’re a small law firm with a big heart - More like a family than a workplace.
• Our team is supportive, down‑to‑earth, and driven by an entrepreneurial mindset.
• If you enjoy working closely with others and being part of a group that celebrates both individual and team success, you’ll fit right in here.
• Hands‑on mentorship – Work closely with attorneys who are invested in your professional growth and will take the time to teach and guide you.
• Stability and balance – A firm that values quality of life, teamwork, and long‑term relationships.
• Engaged environment – You’ll never feel like “just another employee”; your contributions will be noticed and appreciated.
• Teamwork and knowledge‑sharing across departments are encouraged and celebrated.
• Regular firm events including holiday celebrations and team‑building activities.

This position offers rewarding work along with an excellent compensation and benefits package including 401K, discretionary bonus and PTO.

Legal Client Services Coordinator Position Responsibilities Are:

• Serve as the primary point of contact for incoming client inquiries via phone, email, and online forms.
• Conduct thorough client interviews to gather essential case details and relevant documentation.
• Accurately enter client information into case management systems and maintain organized records.
• Screen potential cases and determine alignment with firm practice areas.
• Schedule appointments or consultations between prospective clients and attorneys.
• Follow up with clients to obtain additional information or documentation as needed.
• Prepare documents and legal correspondence.
• Maintain confidentiality and handle sensitive client information with discretion.
• Collaborate with attorneys and paralegals to ensure smooth transition of intake cases.
• Provide excellent client service by answering questions and addressing concerns professionally.

Legal Client Services Coordinator Position Requirements Are:

• 1-2 years previous experience in legal intake or as a legal assistant or legal receptionist in a law firm environment
• Excellent communication skills, both verbal and written
• Strong organizational and multitasking abilities
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and case management software
• Ability to handle sensitive information with confidentiality and discretion