Client Services Coordinator

Frey Consulting Group; Grand Rapids (MI); On-site; USD 39,000 - 53,000; Full time

Job summary

Frey Consulting Group is seeking a Client Services Coordinator to act as a trusted connection between clients, attorneys, and the internal team, guiding clients through their experience with the firm.

The role emphasizes proactive problem solving, strong communication, and meticulous organization to keep cases on track and deliver exceptional client experiences. Experience in legal settings is strongly preferred, with familiarity using Clio or similar CRM systems.

Qualifications

• 1–3+ years in client services, legal assistant, intake, or customer success (law firm exp. preferred).
• Strong written and verbal communication skills.
• Highly organized with excellent attention to detail.

Responsibilities

• Manage new client intake from inquiry to onboarding.
• Provide timely client updates on case status and next steps.
• Coordinate deadlines and tasks with attorneys and staff; track case progress.

Skills

Strong communication

Highly organized

Attention to detail

Problem solving

Tools

Clio

Job description

Client Services Coordinator | Join a Growing Law Firm l Starting Salary at $22/hour

Be the Difference in Every Client Experience.

Are you an organized, proactive, and people-focused professional who takes pride in creating exceptional client experiences?

We’re looking for a Client Services Coordinator to join a growing law firm and serve as a trusted connection between clients, attorneys, and the internal team. In this role, you’ll help guide clients through their experience with the firm, keep communication moving, coordinate important details, and ensure nothing falls through the cracks.

If you’re tech-savvy, highly organized, naturally proactive, and passionate about helping people, this could be an exciting opportunity to grow your career in the legal industry.

Law firm experience is strongly preferred. We’re especially interested in someone who enjoys solving problems, improving processes, and being the person the team can count on.

Key Responsibilities

Client Intake & Onboarding

• Manage new client intake process from initial inquiry to onboarding
• Conduct intake calls and gather relevant case information
• Ensure all client documentation and conflict checks are completed accurately
• Coordinate signing of engagement agreements and onboarding materials

Client Communication & Support

• Serve as the primary point of contact for clients on non-legal matters
• Provide timely updates on case status and next steps
• Respond to client inquiries via phone, email, and client portals
• Maintain a professional, empathetic, and service-oriented approach at all times

Case Coordination & Workflow Management

• Coordinate with attorneys and legal staff to ensure deadlines and tasks are met
• Track case progress and follow up on outstanding items
• Manage workflows using practice management software (e.g., Clio or similar)
• Ensure accurate data entry and case file maintenance

Administrative & Systems Support

• Support document management, scheduling, and calendar coordination
• Assist with preparation and organization of client-facing materials
• Help improve and maintain internal systems and processes
• Identify bottlenecks and suggest workflow improvements

Client Experience & Retention

• Proactively identify opportunities to improve client satisfaction
• Ensure clients feel informed, supported, and valued throughout their case
• Escalate issues appropriately and in a timely manner

Qualifications

• 1–3+ years of experience in a client services, legal assistant, intake, or customer success role (law firm experience strongly preferred)
• Strong communication skills (written and verbal)
• Highly organized with excellent attention to detail
• Comfortable using legal technology and CRMs (Clio experience is a plus)
• Ability to manage multiple priorities in a fast-paced environment
• Professional, empathetic, and solutions-oriented mindset

Preferred Skills

• Experience in a law firm (personal injury, estate planning, family law, or litigation)
• Familiarity with legal intake and conflict check processes
• Strong follow-up and task management discipline
• Spanish bilingual is a plus (optional depending on firm needs)

Core Competencies

• Accountability and follow-through
• Strong communication and interpersonal skills
• Systems and process orientation
• Adaptability in a growing or changing environment

We are looking for someone who is not only skilled and dependable, but who also genuinely cares about doing meaningful work and supporting both clients and teammates with excellence. If you are a proactive problem-solver who takes pride in being reliable, detail-oriented, and committed to continuous learning, we would love to hear from you.

We understand the complexities of navigating new opportunities in the legal space. You can trust that all employment inquiries are kept strictly confidential.