Entry Level Legal Intake Center Agent / Client Liaison

Phaxis; Cherry Hill Township (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Phaxis is hiring an entry-level Legal Client Liaison/Intake Center Agent for an on-site role in Cherry Hill, NJ. The position offers Monday–Friday 8am–4pm and Sunday through Wednesday or Tuesday through Saturday 8am–4pm, with an hourly rate of $20/hour.

Qualified resumes to [e-mail]. You will handle calls, document client and case details, pre-qualify clients, gather medical records, and support the legal team using standard office software.

Qualifications

• Excellent verbal communication and active listening skills.
• Strong customer service skills and a professional, empathetic approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accurate data-entry skills.
• Excellent computer skills; proficiency with Microsoft Office.
• 1-3 years of experience in call center, client services, legal, healthcare, hospitality or administrative roles preferred.
• Bachelor’s degree is a plus.
• An interest in working in the legal field.
• A POSITIVE ATTITUDE IS ESSENTIAL

Responsibilities

• Handle a high volume of inbound and outbound calls with prospective and existing clients.
• Gather and accurately document detailed client and case information.
• Pre-qualify potential clients based on established case criteria.
• Follow up with clients to obtain medical records and other required documentation.
• Enter and update information in the firm’s case management system.
• Send legal documents and coordinate follow-up appointments and communications.
• Provide professional, compassionate customer service while handling sensitive information.
• Escalate complex questions or concerns to the appropriate legal team.
• Assist with data entry, filing, and other administrative tasks as needed.

Skills

Verbal communication

Active listening

Customer service

Multitasking

Attention to detail

Data entry

Microsoft Office

Professional demeanor

Positive attitude

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

ENTRY LEVEL LEGAL CLIENT LIAISON/ INTAKE CENTER AGENT - CHERRY HILL, NJ

Monday-Friday 8am-4pm, Sunday thru Weds 8am-4pm or Tuesday thru Saturday 8am-4pm

Join a high-profile law firmfor an onsite role as a Junior Level Intake Center Agent / Client Liaison and become an important first point of contact for individuals seeking legal representation. This is a fast-paced, client-focused role ideal for someone who is professional, empathetic, detail-oriented, and comfortable handling a high volume of calls. Hourly rate is $20/hour. Qualified resumes to [e-mail]

Responsibilities:

• Handle a high volume of inbound and outbound calls with prospective and existing clients.
• Gather and accurately document detailed client and case information.
• Pre-qualify potential clients based on established case criteria.
• Follow up with clients to obtain medical records and other required documentation.
• Enter and update information in the firm’s case management system.
• Send legal documents and coordinate follow-up appointments and communications.
• Provide professional, compassionate customer service while handling sensitive information.
• Escalate complex questions or concerns to the appropriate legal team.
• Assist with data entry, filing, and other administrative tasks as needed.

ENTRY LEVEL LEGAL CLIENT LIAISON/ INTAKE CENTER AGENT - CHERRY HILL, NJ

Monday-Friday 8am-4pm, Sunday thru Weds 8am-4pm or Tuesday thru Saturday 8am-4pm

Join a high-profile law firmfor an onsite role as a Junior Level Intake Center Agent / Client Liaison and become an important first point of contact for individuals seeking legal representation. This is a fast-paced, client-focused role ideal for someone who is professional, empathetic, detail-oriented, and comfortable handling a high volume of calls. Hourly rate is $20/hour. Qualified resumes to [e-mail]

Responsibilities:

• Handle a high volume of inbound and outbound calls with prospective and existing clients.
• Gather and accurately document detailed client and case information.
• Pre-qualify potential clients based on established case criteria.
• Follow up with clients to obtain medical records and other required documentation.
• Enter and update information in the firm’s case management system.
• Send legal documents and coordinate follow-up appointments and communications.
• Provide professional, compassionate customer service while handling sensitive information.
• Escalate complex questions or concerns to the appropriate legal team.
• Assist with data entry, filing, and other administrative tasks as needed.

Qualifications:

• Excellent verbal communication and active listening skills.
• Strong customer service skills and a professional, empathetic approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accurate data-entry skills.
• Excellent computer skills; proficiency with Microsoft Office.
• 1-3 years of experience in any of the following: call center, client services, legal, healthcare, hospitality or administrative experience preferred.
• Bachelor’s degree is a plus
• An interest in working in the legal field
• A POSITIVE ATTITUDE IS ESSENTIAL

This is an excellent opportunity for a polished, motivated entry level professional who enjoys helping people and wants to build experience within a respected legal environment.