Legal Intake Specialist

Grace and Faye Consulting LLC; Teaneck Township (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

Grace and Faye Consulting LLC is seeking a professional Legal Intake Specialist in Teaneck Township, NJ. The candidate will be the first point of contact for potential clients, requiring strong communication skills and attention to detail.

This role demands the ability to manage high call volumes while providing excellent customer service and working under pressure. Candidates should have at least 1 year of experience in a law firm or professional services environment.

Qualifications

• 1+ years of customer service experience in a law firm or professional services environment.
• Strong phone presence and communication skills.
• Ability to remain calm and organized under pressure.

Responsibilities

• Handle a high volume of calls.
• Qualify potential clients through structured intake questions.
• Gather and enter detailed information into the case management system.
• Provide excellent customer service while maintaining professionalism.
• Prioritize and manage multiple inquiries efficiently.
• Collaborate with attorneys and staff to ensure smooth intake processes.
• Maintain confidentiality and adhere to law firm standards.

Skills

Strong communication skills

Customer service experience

Attention to detail

Ability to work under pressure

Job description

My team's client is seeking a professional and polished Legal Intake Specialist to be the first point of contact for potential clients. This role requires strong communication skills, high attention to detail, and the ability to work well under pressure in a fast-paced environment. The role is located in Bergen County, NJ.

Responsibilities

• :Handle a high volume of call
• sQualify potential clients through structured intake question
• sGather and enter detailed information into case management system
• sProvide excellent customer service while maintaining professionalis
• mPrioritize and manage multiple inquiries efficientl
• yCollaborate with attorneys and staff to ensure smooth intake processe
• sMaintain confidentiality and adhere to law firm standard

Requirement

• s:1+ years of customer service experience in a law firm or professional services environme
• ntStrong phone presence and communication skil
• lsAbility to remain calm and organized under pressu
• reReliable and able to work fully on-site, Monday–Friday, 9–6 in Bergen County,
• NJProficient with basic computer systems and data ent