Client Intake & Experience Coordinator

Buyidahorealestate; Hackensack (NJ); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) eligibility after one year

Paid hands-on training

Career growth opportunities

Performance-based bonus

In-person role in Hackensack, NJ

Consistent Monday–Friday, 9 a.m.–5 p.m

Job summary

Willis Law Group LLC, an established elder law and estate planning firm in Hackensack, NJ, seeks a warm, persuasive Client Intake & Experience Coordinator. You will be the first friendly contact for prospective clients, guiding them through intake and scheduling, and ensuring current clients feel informed and supported.

This full-time, in-person role emphasizes strong communication, calendar management, and proactive client service.

Qualifications

• Customer service experience and familiarity with intake procedures are preferred.
• Experience in scheduling and calendar management is beneficial.
• Ability to explain services clearly and follow up with clients.

Responsibilities

• Be the first friendly contact for prospective clients and guide them through intake and scheduling.
• Coordinate intake procedures and set up client appointments.
• Support existing clients by providing information and timely updates.

Skills

Customer service

Intake procedures

Scheduling coordination

Consultative sales

Communication

Job description

Be the welcoming voice of a growing elder law firm—and help turn inquiries into lasting client relationships.

Willis Law Group LLC, an established elder law and estate planning firm in Hackensack, is seeking a warm, persuasive, highly organized Client Intake & Experience Coordinator. You will manage the first impression prospective clients have of our firm, guide them through intake and scheduling, and help existing clients feel informed and supported.

This role combines client liaison work, consultative sales, calendar management, and client service. You should enjoy speaking with people, confidently explaining the value of professional services, following up consistently, and taking ownership of the details.

Prior law firm experience is welcome but not required. We will train you on our practice areas, intake procedures, systems, and service standards. Experience in customer service, intake, hospitality, appointment setting, or consultative sales is valuable.

Compensation, Benefits & Career Development

• $25–$30 per hour, depending on qualifications and relevant experience.

• Full-time, in person in Hackensack, NJ.

• Consistent Monday–Friday, 9 a.m.–5 p.m. hours, with no evenings or weekends required.

• 401(k) eligibility after one year, subject to plan terms.

• Paid, hands‑on training alongside experienced legal professionals.

• Opportunities for career growth and increasing responsibility.

• Performance‑based bonus opportunities.