Leave & Disability Quality Assurance Analyst

godirect; Minneapolis (MN); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial in Minneapolis, MN is seeking a Leave & Disability Quality Analyst to audit leave, short-term disability, and related claim processes. You will provide actionable feedback to improve accuracy, compliance, and customer outcomes while partnering with QA teams and leadership.

The role focuses on comprehensive file audits, documentation reviews, and process improvements to mitigate risks and enhance service quality across challenging regulatory environments.

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in disability and absence claims management, quality assurance, compliance.
• Strong knowledge of leave and disability products and general claim adjudication processes.
• Experience interpreting and applying complex regulations and employer-specific plans.
• Strong analytical and critical thinking skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Conduct comprehensive audits of leave, short-term disability, accommodation, and related claim files.
• Assist with escalated claim reviews and special projects.
• Review claim documentation, correspondence, decisions, and system entries for accuracy and completeness.
• Partner with QA Consultants and QA Manager to analyze audit findings to identify trends, root causes, and emerging operational risks.
• Collaborate with Operational Readiness, Training, and Operations leadership to improve processes and procedures.
• Support projects or system testing efforts designed to improve operational efficiency, accuracy, and customer outcomes.
• Manage claims or quality-related work as needed to support service delivery objectives.

Skills

Analytical thinking

Critical thinking

Verbal communication

Written communication

Education

High School Diploma or GED

Bachelor's degree

Tools

FINEOS

Job description

Voya Financial in Minneapolis, MN is seeking a Leave & Disability Quality Analyst to audit leave, short-term disability, and related claim processes. You will provide actionable feedback to improve accuracy, compliance, and customer outcomes while partnering with QA teams and leadership.

The role focuses on comprehensive file audits, documentation reviews, and process improvements to mitigate risks and enhance service quality across challenging regulatory environments.