Impactful Leave & Disability Quality Analyst

Voya Financial, Inc.; Minneapolis (MN); Hybrid; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition reimbursement

Paid time off

Paid holidays

Job summary

Voya Financial, Inc. is seeking a Leave & Disability Quality Analyst in Minneapolis to audit leave and short-term disability claims, ensure accuracy, and drive regulatory compliance.

You will work with QA and operations leaders to identify trends, improve processes, and support system testing efforts. The role demands attention to detail, strong written and verbal communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in disability and absence claims management, quality assurance, compliance.
• Strong knowledge of leave and disability products and claim adjudication processes.
• Experience interpreting and applying complex regulations and employer-specific plans.
• Strong analytical and written communication skills.

Responsibilities

• Conduct comprehensive audits of leave, short-term disability, accommodation, and related claim files.
• Assist with escalated claim reviews and special projects.
• Review claim documentation, correspondence, decisions, and system entries for accuracy and completeness.
• Partner with QA Consultants and QA Manager to analyze audit findings and identify trends and risks.
• Collaborate with Operational Readiness, Training, and Operations leadership to improve processes.
• Support projects or system testing efforts to improve efficiency and outcomes.
• Manage claims or quality-related work to support service delivery objectives.

Skills

Customer Focused

Critical Thinking

Team Mentality

Business Acumen

Learning Agility

Regulatory Knowledge

Education

High School Diploma or GED

Bachelor’s degree

Tools

FINEOS

Job description

Voya Financial, Inc. is seeking a Leave & Disability Quality Analyst in Minneapolis to audit leave and short-term disability claims, ensure accuracy, and drive regulatory compliance.

You will work with QA and operations leaders to identify trends, improve processes, and support system testing efforts. The role demands attention to detail, strong written and verbal communication, and the ability to manage multiple priorities in a fast-paced environment.