Leave & Disability QA Analyst — Impact & Process Improvement

Voya Financial, Inc.; Minnesota; Hybrid; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial, Inc. is hiring a Leave & Disability Quality Analyst to audit leave, short-term disability, accommodation, and related claim files. You will review documentation, assist with escalated reviews, and partner with QA teams to identify trends and risks.

You will collaborate with Ops readiness, training, and leadership to improve processes and outcomes, manage quality-related work, and support service delivery objectives in a hybrid, Minnesota-based role.

Qualifications

• 2+ years of disability and absence claims management, quality assurance, compliance.
• Strong knowledge of leave and disability products and general claim adjudication processes.
• Experience interpreting complex regulations and employer-specific plans.
• Strong analytical and critical thinking skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Conduct comprehensive audits of leave, short-term disability, accommodation, and related claim files.
• Assist with escalated claim reviews and special projects.
• Review claim documentation, correspondence, decisions, and system entries for accuracy and completeness.
• Partner with QA Consultants and QA Manager to analyze audit findings to identify trends, root causes, and emerging operational risks.
• Collaborate with Operational Readiness, Training, and Operations leadership to improve processes and procedures.
• Support projects or system testing efforts designed to improve operational efficiency, accuracy, and customer outcomes.
• Manage claims or quality-related work as needed to support service delivery objectives.

Skills

Disability claims

Quality assurance

Compliance

Leave management

Analytical thinking

Communication

Education

Bachelor’s degree

Tools

FINEOS

Job description

Voya Financial, Inc. is hiring a Leave & Disability Quality Analyst to audit leave, short-term disability, accommodation, and related claim files. You will review documentation, assist with escalated reviews, and partner with QA teams to identify trends and risks.

You will collaborate with Ops readiness, training, and leadership to improve processes and outcomes, manage quality-related work, and support service delivery objectives in a hybrid, Minnesota-based role.